"Alerted.org

Our Team:

As a premier global financial data and service provider, Bloomberg is dedicated to offer support to resolve the client's needs immediately through several communication channels. The ADSK Voice Workflows team builds one of the primary bridges between Bloomberg and its clients. We build the call center software that is used by all customer support departments in Bloomberg across the globe. Each year, millions of client calls are channeled through our platform. Since our platform is one of the mission critical systems at Bloomberg, it needs to be running 24x7. Each year, approximately 2 million client calls are channeled through us.

Our Voice platform is the backbone that powers business-critical voice applications and workflows. When clients dial Bloomberg’s helpline number, our Automated Call Distribution (ACD) product, which is built on top of this voice platform, welcomes them to Bloomberg and connects the client to a customer support representative. Our Voice Platform is also used by other engineering teams to build their voice applications, whether it is for login assistance or notifying engineers about an outage in their domain. In addition to that, we also build data pipelines that enable Bloomberg’s customer support departments to generate insights.

What’s In It For You?

+ Ownership of the full software development life-cycle, from understanding the needs of the business through to designing, coding, deployment and maintenance

+ Work on distributed systems problems such as availability (our systems need to be up 24x7 so that clients can reach us during time of need), and scalability of our voice platform

+ Learn about different technologies and frameworks

+ Be part of a fun and collaborative work environment that fosters learning and growth

You'll need to have:

+ 6+ years of experience in designing and building large scale, highly available and fault tolerant systems

+ 6+ years working with an object-oriented programming language (Kotlin, Java, C++ etc.)

+ A Degree in Computer Science, Engineering, Mathematics, similar field of study or equivalent work experience

+ Drive to constantly push the envelope when it comes to finding the right solution to problems at hand

+ Ability to work independently as well as in a team environment

+ Passion for code quality, clear documentation, operational excellence and effective communication

+ Willingness to learn and grow as our systems and products evolve

We'd love to see:

+ Experience with Kotlin and Spring

+ Experience with Cisco Telephony API

+ Ability to deeply understand and break down complex, ambiguous problems and communicate efficiently

+ Sense of product ownership by partnering with our business and product stakeholders to drive the vision forward

+ Experience in mentoring junior engineers and breaking down silos across the group

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email [email protected]