• Sea Logistics Customer Care Specialist, Import

    Kuehne+Nagel (Seattle, WA)


    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Seattle site is looking for a new Sea Logistics Customer Care Specialist, Import to join our Sea Logistics team.

    Your Role

    Our Sea Logistics Business Unit is on a mission to ensure every client leaves with a smile. Reporting to the Sea Logistics Customer Care Supervisor, you will be at the forefront of this mission, delivering top-notch service with a warm smile and a can-do attitude. Join us in our dynamic, results-driven environment where exceeding expectations is just the beginning!

    Your Responsibilities

    + Responsive Communication: Be the friendly voice our customers need, promptly addressing their inquiries through various channels. With professionalism and empathy, you'll ensure they receive accurate and timely information that leaves them feeling valued.

    + Creative Troubleshooting: Put on your problem-solving hat and dive into resolving customer needs with flair! Whether it's a simple hiccup or a complex challenge, your creative solutions and diplomatic approach will save the day.

    + Team Collaboration: Teamwork makes the dream work! Collaborate with our rockstar sales, operations, marketing, and technical support teams to tackle customer issues and elevate their experience to new heights.

    + Master of Documentation: Keep our records shipshape! Your meticulous recordkeeping in our customer service management system ensures no customer concern slips through the cracks, allowing for smooth follow-up and resolution.

    + Thriving in a Results-Driven Environment: Dive into the excitement of our results driven culture! Meeting and exceeding individual and team performance goals is our bread and butter, with a focus on response times, customer satisfaction, and quality metrics.

    Your Skills and Experiences

    + High School Diploma/GED

    + 1+ years' Customer Service experience

    + 1+ years' Sea Logistics experience

    + Must have the ability to report onsite 5 days a week

    + Must have the ability to travel for business reasons

    Good Reasons to Join

    At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $23.84 and $28.84. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-MB1

     

    Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.