• Lead Patient Account Rep - Client Services

    Community Health Network (Indianapolis, IN)


    Lead Patient Account Rep - Client Services

     

    Job Ref

     

    2502002

     

    Category

     

    Administrative & General Support

     

    Job Family

     

    Customer Service

     

    Department

     

    Revenue Cycle-Customer Service

     

    Schedule

     

    Full-time

     

    Facility

     

    Heritage Park

     

    Indianapolis,IN46250

     

    United States

     

    Shift

     

    Day Job

     

    Hours

     

    9:15am - 5:45pm, Monday - Friday

     

    Join Community

     

    Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

     

    Make a Difference

     

    The Lead Patient Account Representative with Client Services is focused on interpersonal skills with internal and external customers, as well as leadership. The primary function of this position is to provide education, support, and continual feedback of the Patient Account Representatives. Ensures department is continuously meeting or exceeding patient/department/CHNw standards. This role supports the mission and values of CHNw by maintaining positive and productive patient/customer interactions and relationships both internally and externally.

     

    Exceptional Skills and Qualifications

     

    Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving.

     

    + High School Diploma or GED required.

    + Two (2) years healthcare experience preferred in a centralized revenue cycle billing environment.

    + Strong interpersonal skills.

    + Ability to interact professionally with all customers.

    + Ability to work independently, resolving inquiries, and engaging leadership appropriately.

    + Support and enhance team knowledge by delivering education and feedback.

    + Supports an environment of teamwork.

    + Working knowledge of revenue cycle computer systems including Excel, Word and Outlook.

    + Maintains confidentiality and documentation in appropriate manner for easy follow-up.

     

    Why Community?

     

    At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

     

    Caring people apply here.

     

    Community Health Network complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Community Health Network does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.