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FirstLight is seeking an experienced and success-oriented Sales Engineer to assist FirstLight’s Enterprise sales teams in New York, Pennsylvania and New England

FirstLight, headquartered in Albany, NY, provides fiber optic data, voice, and high-speed Internet services to enterprise, carrier and wholesale customers in Upstate New York and Northern New England utilizing its own fiber optic network. FirstLight offers a robust suite of advanced telecommunications services, including Dedicated Internet Access, Ethernet, SD-WAN, Dark Fiber, virtual PBX and Data Center Colocation.

Job Title: Sales Engineer

Summary: Sales Engineers serve as the primary technical resource for the sales team, responsible for developing and pricing network designs. They play a crucial role in driving and managing the technology evaluation phase of the sales process, ensuring successful outcomes. Collaborating closely with the sales team, the Sales Engineer acts as the key technical advisor and advocate for FirstLight's services. They must effectively communicate both the technical aspects and product positioning to diverse stakeholders, including business and technical users within customer accounts. This role requires building and maintaining strong relationships throughout the sales cycle. In partnership with the Account Manager, the Sales Engineer will assess customer needs and design tailored communication solutions to address those requirements.

Key Responsibilities:

+ Provide pre-sales technical support to the FirstLight Sales team.

+ Present FirstLight's service offerings to both technical and business stakeholders within customer/prospect organizations.

+ Translate customer requirements into effective solutions, including service design, cost estimation, and the creation of business cases to support sales opportunities.

+ Represent FirstLight’s services at field events such as conferences and seminars.

+ Respond to technical and functional elements of RFIs and RFPs.

+ Communicate customer requirements to internal teams at FirstLight.

+ Serve as a liaison between customers and FirstLight’s engineering, technical operations teams, and contractors during the design, build, and installation phases.

+ Travel within the assigned sales territory as required.

Qualifications: The ideal candidate is a self-driven, results-oriented professional with a strong background in telecommunications sales and technology. They must be comfortable in a fast-paced, dynamic environment and adept at developing solutions tailored to the needs of large business customers. The candidate should be skilled at presenting to diverse audiences, including C-level executives, and capable of effective written communication in emails, RFPs, and reports. Strong organizational and problem-solving skills are essential, with the ability to overcome sales obstacles through creative and adaptable approaches.

+ 3-5+ years of experience in service provider sales engineering.

+ A solid understanding of the competitive telecommunications landscape.

+ Familiarity with emerging technologies such as fiber optics, Ethernet, virtual PBX, managed services, and Secure Access Service Edge (SASE), with a strong willingness to quickly learn new technologies.

Education and Experience:

+ A Bachelor's degree or substantial experience in telecommunications is required

Technical Skills:

+ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook).

+ Experience with mapping software such as Google Earth, MapInfo, QGIS, or similar tools is a plus.

About FirstLight:

FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.

FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.