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Sales Retention Specialist

Job Details

Job Location

Wall NJ Corporate Office - Wall, NJ

Salary Range

$18.00 - $22.00 Hourly

Job Category

Sales

Description

Trinity Solar is seeking a detail-oriented and proactiveSales Retention Specialistto support our Sales Success Team. In this dynamic role, you will be responsible for managing high volumes of inbound and outbound communication, maintaining accurate records, and assisting with key sales operations tasks. You’ll play an essential part in enhancing the overall customer experience, ensuring seamless coordination between our sales, operations, and local office teams.

This position requires flexibility, excellent communication skills, and a commitment to maintaining high standards of accuracy and professionalism. The ideal candidate thrives in a fast-paced environment, can multitask efficiently, and demonstrates a customer-first mindset.

Key Responsibilities

+ Respond to a high volume of incoming calls and proactively place outgoing calls to support customer inquiries and follow-ups.

+ Evaluate and understand customer needs to provide effective, timely solutions that ensure high satisfaction.

+ Communicate clearly and professionally across multiple channels, including phone, email, voicemail, and live chat.

+ Ensure the accuracy and completeness of information provided to customers and internal teams.

+ Manage daily reporting duties, including:

+ Updating customer records and touchpoints

+ Reviewing and following up on missing documentation

+ Auditing new sales deals for accuracy

+ Collaborate with internal departments to keep all stakeholders informed on project status, updates, and customer concerns.

+ Adhere to established communication protocols, procedures, and quality standards.

+ Assist with special projects or departmental initiatives as needed.

Qualifications & Experience

+ High School Diploma or equivalent (required)

+ 1–3 years of customer service or administrative experience (preferred in a sales or support environment)

+ Strong communication and interpersonal skills with a focus on customer satisfaction

+ Proven ability to manage multiple tasks, set priorities, and meet deadlines in a high-volume environment

+ Proficient in Microsoft Office Suite (Outlook, Excel, Word)

+ Experience with Salesforce or CRM systems is a plus, but not required

+ Positive attitude, team-oriented mindset, and a high level of attention to detail

What We Offer

At Trinity Solar, we offer more than just a job—we offer a career path in one of the fastest-growing industries in the country. We’re committed to your personal and professional development and to creating a workplace where you can thrive.

Our comprehensive benefits package includes:

+ Competitive compensation

+ Medical, dental, and vision insurance

+ Life insurance and employee assistance programs

+ Paid training and career development opportunities

+ Generous PTO and paid holidays

+ 401(k) with company match

+ Long-term job stability and growth potential

+ A mission-driven culture that values sustainability and clean energy

+ And much more!

About Trinity Solar

Founded in 1994, Trinity Solar has been a trusted leader in renewable energy and roofing solutions for over three decades. Built on the principles of accessibility and simplicity in solar energy, we’ve grown to become the largest privately held residential solar installer in the United States, with more than 3,000 team members and over 100,000 successful installations. Our mission is to provide“Energy with Integrity”to homeowners across 9 states.

Trinity Solar is proud to be an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where all individuals are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, veteran status, or any other legally protected status.

Veteran Friendly Employer