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How you'll help us Keep Climbing (overview & key responsibilities)

Transaction Processing is seeking a highly motivated and experienced Project Manager with experience in service center implementation and optimization. This role is critical in establishing and driving the vision, strategy, and roadmap for end-to-end processes across our operating model. The successful candidate will be responsible for designing, monitoring, and improving processes to ensure operational excellence and efficiency.

The Project Manager’s responsibilities will include:

+ Lead a cross-functional working group to analyze and improve service center processes. Collaborate with stakeholders to define project scope, gather requirements, and establish measurable performance metrics for service center operations.

+ Define and communicate a clear vision and strategy for end-to-end processes. Develop operational goals and a process roadmap. Manage process taxonomy, design processes and policies, and handle change requests.

+ Review process performance and ensure governance for process adoption. Monitor contract deliverables and changes. Ensure contract compliance and develop recovery plans. Manage and escalate issues.

+ Share leading practices and leverage cross-process opportunities. Collaborate with the Operational Excellence team on reporting and analytics. Optimize the service delivery model with Regional and Global Delivery Leads.

+ Create a prioritized pipeline of process improvements. Determine opportunities for cost reduction and efficiency. Build business cases for process opportunities and advocate for funding.

+ Deploy and adopt standard processes globally with regional customization. Make key decisions on process performance and financial management. Lead major process redesign efforts.

+ Foster a culture of process excellence and improvement. Collaborate for consistency across policy, process, and data. Ensure resources are trained on processes, policies, and systems.

What you need to succeed (minimum qualifications)

+ Proven experience in process improvement and service center optimization, preferably in the aviation or transportation industry.

+ Strong analytical and problem-solving skills, with a focus on drawing concise conclusions from complex analyses across multiple data resources.

+ Excellent communication skills to effectively collaborate and build consensus across diverse teams, using intracompany relationships to drive results.

+ Demonstrated ability to manage multiple projects simultaneously and deliver results within established timelines.

+ High level of professionalism, the ability to recognize and address problems with the appropriate sense of urgency and the capacity to work independently with minimal instruction or supervision.

+ Consistently prioritizes safety and security of self, others, and personal data.

+ Embraces diverse people, thinking, and styles. .

+ Possesses a high school diploma, GED, or high school equivalency.

+ Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

+ Bachelor's degree in Business Administration, Operations Management, or related field.

+ Three or more years of experience in project management.

+ Experience with Accounts Payable, Accounts Receivable, or PCard processes.

+ Aptitude for innovation and improvement via technology.

Benefits and Perks to Help You Keep Climbing

Our

culture is rooted in a shared dedication to living our values – Care,

Integrity, Resilience, Servant Leadership, and Teamwork – every day, in

everything we do. At Delta, our people are our success. At the heart of what we

offer is our focus on Sharing Success with Delta employees. Exploring a career

at Delta gives you a chance to see the world while earning great compensation

and benefits to help you keep climbing along the way.

Why You'll Love Delta

+ Competitive salary,industry-leading profit sharing program, and performance incentives

+ 401(k) with generous companycontributions up to 9%

+ Paid time off includingvacation, holidays, paid personal time, maternity and parental leave

+ Comprehensive health benefitsincluding medical, dental, vision, short/long term disability and lifebenefits

+ Family care assistancethrough fertility support, surrogacy and adoption assistance, lactationsupport, subsidized back-up care, and programs that help with loved onesin all stages

+ Holistic Wellbeing programsto support physical, emotional, social, and financial health, includingaccess to an employee assistance program offering support for you andanyone in your household, free financial coaching, and extensive resourcessupporting mental health

+ Domestic and Internationalspace-available flight privileges for employees and eligible familymembers

+ World-wide partnerships toengage in community service and innovative goals created to focus onsustainability and reducing our carbon footprint

+ Recognition rewards andawards through the platform Unstoppable Together

+ Business Resource Groupscreated to connect employees with common interests to promote inclusion,provide perspective and help implement strategies

+ Access to over 500 discounts,specialty savings and voluntary benefits through Deltaperks such as carand hotel rentals and auto, home, and pet insurance, legal services, andchildcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here