• Salesforce Business Solutions Architect

    Delta Air Lines, Inc. (Atlanta, GA)


    How you'll help us Keep Climbing (overview & key responsibilities)

     

    At

    Delta Air Lines, connection is at the heart of everything we do and guides our

    every action. We strive to welcome and care for all of our customers during

    their travels with us and aim to deliver an elevated experience.

     

    The

    Salesforce Business Solutions Architect will be responsible for technical

    development and design on the Salesforce Platform in coordination with business

    and third-party development teams to transform the CRM experience within

    Digital Catering & In-Flight Solutions. The Salesforce Business Solutions Architect

    will be actively involved in requirements gathering across business groups and

    will be expected to bring technical Salesforce skills to the team.

     

    This

    role will actively build solution components, thoroughly test development, and

    ensure quality throughout our product development and enhancement lifecycle.

    The Salesforce Business Solutions Architect is experienced and apprised of the constantly

    changing technology stack of the Salesforce platform, who works alongside their

    colleagues, participates in building our team culture and supports our aligned

    Digital Catering & In-Flight Solutions organization to create innovative

    solutions that meet and enhance business needs.

    Responsibilities:

    Business

    Alignment and Strategy

    • Work with stakeholders

    to define data rules, standardize business processes and establish development

    best practices across Salesforce org

    • Gather business requirements

    from various business teams and translate to technical design/development or

    configuration on the Salesforce platform

     

    Solution

    Design and Delivery

    • Manage testing and deployment

    activities internally and with third-party development teams

    • Understand and maintain

    systems and processes integrated into the Salesforce platform as well as data flows

    leveraging APIs, web services and other ETL tools

    • Write and automate unit,

    integration, incremental user stories and end-to-end testing

     

    Innovation

    and Continuous Improvement

    • Stay abreast of emerging

    Salesforce capabilities and identify opportunities to enhance

    • the platform’s functionality

    • Recommend and implement

    innovative features to improve user experience and business outcomes

    • Build and maintain a roadmap

    for Salesforce enhancements that aligns with organizational priorities

     

    Enablement

    and Support

    • Develop and share best

    practices for platform usage and ensure team members are

    • empowered to maximize

    Salesforce’s potential

    • Provide ongoing support

    for critical enterprise applications and troubleshoot issues proactively

    What you need to succeed (minimum qualifications)

    + SalesforceCertified Developer with 7+ years of hands-on Salesforce experience

    + Strongexpertise in translating business needs into effective technical solutions

    + Experienceworking with enterprise orgs, managing deployment packages, and adhering toarchitectural design patterns

    + Familiaritywith SQL, JavaScript, HTML5, APIs, and cloud services such as AWS

    + Proactiveproblem-solving skills, with the ability to recommend solutions that align withbusiness priorities

    + Consistentlyprioritizes safety and security of self, others, and personal data.

    + Embracesdiverse people, thinking, and styles.

    + Possessesa high school diploma, GED, or high school equivalency.

    + Isat least 18 years of age and has authorization to work in the United States.

    What will give you a competitive edge (preferred qualifications)

    + Knowledgeof DevOps Platforms and automation for testing, building and deployment

    + Experiencewith Salesforce Messaging for In-App and Web (MIAW)

    + Experiencewith any of the following products: Tableau, PowerBI, OmniChannel, SalesforcePlatform API, Einstein BOT, Conga

     

    Benefits and Perks to Help You Keep Climbing

     

    Our

    culture is rooted in a shared dedication to living our values – Care,

    Integrity, Resilience, Servant Leadership, and Teamwork – every day, in

    everything we do. At Delta, our people are our success. At the heart of what we

    offer is our focus on Sharing Success with Delta employees. Exploring a career

    at Delta gives you a chance to see the world while earning great compensation

    and benefits to help you keep climbing along the way:

    + Competitivesalary, industry-leading profit sharing program, and performanceincentives

    + 401(k) withgenerous company contributions up to 9%

    + Paid time offincluding vacation, holidays, paid personal time, maternity and parentalleave

    + Comprehensivehealth benefits including medical, dental, vision, short/long termdisability and life benefits

    + Family careassistance through fertility support, surrogacy and adoption assistance,lactation support, subsidized back-up care, and programs that help withloved ones in all stages

    + HolisticWellbeing programs to support physical, emotional, social, and financialhealth, including access to an employee assistance program offeringsupport for you and anyone in your household, free financial coaching, andextensive resources supporting mental health

    + Domestic andInternational space-available flight privileges for employees and eligiblefamily members

    + Careerdevelopment programs to achieve your long-term career goals

    + World-widepartnerships to engage in community service and innovative goals createdto focus on sustainability and reducing our carbon footprint

    + BusinessResource Groups created to connect employees with common interests topromote inclusion, provide perspective and help implement strategies

    + Recognitionrewards and awards through the platform Unstoppable Together

    + Access to over500 discounts, specialty savings and voluntary benefits through Deltaperkssuch as car and hotel rentals and auto, home, and pet insurance, legalservices, and childcare

     

    Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here