"Alerted.org

Description

Introduction

Do you want to join an organization that invests in you as a Telecommunications Specialist PBX? At Catholic Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Catholic Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Telecommunications Specialist PBX like you to be a part of our team.

Job Summary and Qualifications

TheTelecommunication Specialistpositionstaffstwo areas of the hospital.

TheMain LobbyInformation Deskwhere patients, visitors,vendorsand guests are greeted. Our role is todeterminetheirneeds, anddirectthem appropriately. The main lobby should present a friendly and helpful atmosphere, whilemaintainingsituational awareness to keephospitallobby running smoothly.

TheTelecommunication Officewhere weactupon all emergency requests,answer, assess, and routeall calls to proper destinations. The switchboard works closely with the Security and Facility Departments responding to security alarms, fire alarms, and attack alarms.

Both work areasrequirea vast knowledge of the hospital, staff, physicians, practices, and thenumeroustests and procedures we offer.The departmentmaintainsthe missionof Catholic Medical Center tocarry out Christ’s healing ministry by offering health, healing and hope to every individual who seeks our care.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

Under the general direction of the Executive Director of Support Services and thedirectoversightof theManagerof Attendant Services, within establishedCatholicMedical Center and departmental policies and procedures, theTelecommunication Specialistperforms the following functions:

MAIN LOBBYINFORMATION DESK:

+ Greets, directs, andassistsvisitors and patients from the Information Desk.

+ Maintains positiveworkingrelationshipswithemployees, physicians,vendorsand thegeneral public.

+ Operates Spok Console Suite, a PC based software,toassistthe patients andvisitors with needed information and directions to rooms, tests/procedures, and offices.

+ Actsasan informational resourceregardingall departmentsand services for Catholic Medical Center and affiliatedmedical programs.

+ Works with the Admissions Office to check patients in anddirectthem to the correctDepartment.

+ Works with Security staff assigned to the Main Lobby.

+ Works withourcontracted Valet Service providing information andkey retrieval.

+ Works with Patient Transport Services to assure patients have wheelchair access andassistance.

+ Maintains the lobby area, promoting a clutter free and clean environment.Assuresappropriate PPEis availablefor the general public.

+ Contacts Environmental Servicesand Facilities departmentfor issues with the restrooms,the lobby, and the front entrance of the hospital.

+ Ensures the confidentiality of all employees, physicians,patientsand medical center matters.

+ Properly disposes of all PHI at the end of each shift.

+ Participates in assigned role in disaster drills, and other emergency situations.

+ In addition to followingall Department Guidelines, the Positionrequiresfollowingspecific guidelinesrelated to the Daily Shift Duties for the Information Desk.

+ Performsotherduties or assignments as directed by the Manager of their designee.

TELECOMMUNICATION OFFICE:

+ OperatesSpok Console Suite, a PC based software.

+ Promptly answers all incomingsecurity, medical and facility emergency calls.

+ Answers all incoming calls from thegeneral public, patients,physicians, and staff.

+ Providesthe requested information or service by routing the call to theappropriate locationas directed by department guidelines.

+ Utilizes the public address system foremergency notifications androutineannouncements.

+ Assistsstaff, physicians, andpatients in placing outgoing calls.

+ Maintainsawareness ofchanges tooff shift and on call staff,physicians, and other caregivers.

+ Maintains TelecommunicationOffice, ensuring that the workspace is clean, empties waste basket, and cleans amenities if soiled during use.

+ Properly disposes ofall PHI at the end of each shift.

+ Ensures the confidentiality of all employees, physicians,patientsand medical center matters.

+ Keeps currentof all Inter-department communications through department, and hospital-wide email, Shift Reports,Operator Notes inSpok Console Suite,memos, hospital publications, andverbalreport between shiftsfrom colleagues.

+ Participates in assigned role in disaster drills, and other emergency situations.

+ In addition to followingall Department Guidelines, the position requires the following of specific guidelines related to the Daily Shift Duties of the Switchboard.

+ Monitors andtakes actionwithsecurity and facility alarms including:

+ Signet/Rauland codeblueannunciator panel

+ Zettler code blue annunciatorpanel

+ Simplex fire remote annunciatorpanel

+ Emergency elevator phones

+ Beacon Medical Products facility gas alarms

+ Pelmacsecurity and facility alarms

+ Pinpoint/Help Alertactivations

+ AiPhonenotifications

+ Call24 remote emergency call boxes

+ Performs other duties or assignments as directed by the Manager of their designee.

What qualifications you will need:

QUALIFICATIONS:

+ High schooldiplomarequired.

+ Hospital communications /Call Center experience preferred.

+ Healthcare experience preferred.

+ Experience in business or health care setting involving customer-service responsibilities; broad knowledge base of functions of various health care departments preferred.

+ Basic operation of computer systems,telephone systems,Windows OS, and MS Office.

Catholic Medical Center (CMC) (https://catholicmc.com/) is an acute-care hospital owned by HCA Healthcare, and a regional health system based in Manchester, New Hampshire, with a commitment to delivering the highest quality and most advanced healthcare to patients across the state.

Catholic Medical Center is one of the largest health systems in New Hampshire, with 330 licensed beds and over 2,000 staff members who care for more than 180,000 patients each year. HCA Healthcare operates four hospitals, three freestanding emergency rooms, an ambulatory surgery center, an urgent care center, and 46 physician practices in the state. We employ 554 physicians, provide $15.8 million in uncompensated care, and contribute $43.8 million in taxes annually in New Hampshire. Our other facilities in the state include Portsmouth Regional Hospital, Parkland Medical Center, and Frisbie Memorial Hospital, as well as emergency rooms located in Seabrook, Dover, and Plaistow.

Home to the renowned New England Heart & Vascular Institute, CMC is recognized for being the first in the state to perform several advanced cardiovascular procedures.

Our birthing unit, The Mom’s Place, was the first in the country with a couplet care neonatal unit. The Women's Wellness & Fertility Center excels in obstetrical and gynecological care, promoting fertility through the FertilityCare™ System and NaProTECHNOLOGY. Our accredited Breast Care Center was the first in the state to utilize breast angiography and SAVI SCOUT® localization.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Telecommunications Specialist PBX opening. Qualified candidates will be contacted for interviews.Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.