• Telephone Page Associate (Monday-Friday…

    Children's Hospital Boston (Boston, MA)


    79816BRJob Posting Title:Telephone Page Associate (Monday-Friday 10:00am-6:30pm)Department:Information Systems-Page OperatorsAutoReqId:79816BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description: Monday - Friday 10:00am-6:30pm

     

    Onsite role

    Telephone Page Associate

    • Answer all incoming lines on switchboard console and connect to appropriate extension in an

     

    efficient and courteous manner. Escalates calls to other team members as appropriate.

     

    • Handles special and priority calls such as medical emergency and code alerts.

    • Responds to requests from individuals with pagers, for telephone and page information such as

     

    direct dial numbers, department numbers, physician on call status utilizing an automated

     

    computerized system.

     

    • Provides general information to the public, or refers to appropriate parties for responses

    • Updates contact data base and customer profiles to reflect the most current information for

     

    essential medical and non-medical personnel.

     

    • Provides answering service support outside or during business hours. Responsible for greeting

    callers, establishing reason for call, entering message details, and promptly and accurately delivering messages

    • Provides positive and effective customer service that supports departmental and hospital operations. • Informs supervisor of service issues and assists in contacting correct vendor in order to facilitate resolution/repair to telecommunications systems

    • Maintains confidentiality of client information.

     

    Education: High-school or GED required

     

    Required: 6 months of Customer Service experience. Data entry, data processing, general computer experience required.

     

    Preferred: Experience in a call center, healthcare setting, telephone/switchboard experience preferred.

     

    Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

     

    dispatch

     

    Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Onsite Only