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Job Description

Now Hiring Part-Time Client Service Representative!

Are you passionate about helping others and creating positive experiences? Arnot Health is seeking a Client Service Representative to join our dynamic team in a part-time role. If you're highly organized, customer-focused, and thrive in a fast-paced call center environment, we want to hear from you.

Position Summary:

The Client Service Representative plays a key role in managing incoming and outgoing calls, maintaining records, handling client inquiries, and supporting a variety of administrative tasks within our medical call center. This role also oversees complaint handling processes, tracks revenue-related functions, and helps ensure a positive and professional environment for our patients and partners.

Key Responsibilities:

+ Answer, manage, and direct call center inquiries in a professional manner

+ Accurately assess caller needs and route nursing calls to Health on Demand telenurses

+ Handle inquiries related to program registration, Arnot Health services, and community information

+ Perform outbound calls for appointment reminders, surveys, and other clerical needs

+ Maintain proficiency in required computer applications (Microsoft Office Suite, CentaurusCallCenter, clinical systems)

+ Manage the Arnot Health Complaint Handling Process

+ Track call volume and revenue, prepare reports, and assist with invoicing

+ Support onboarding and protocol development for new answering service clients

+ Ensure a well-organized office environment, including supplies and equipment maintenance

+ Uphold HIPAA and patient confidentiality standard

Qualifications:

+ High School Diploma or equivalent required

+ Minimum of 3 years clerical experience in a healthcare or hospital setting preferred

+ Strong proficiency with Microsoft Office Suite and PC operations

+ Excellent verbal, written, and listening skills

+ Exceptional customer service skills and ability to interact with diverse populations

+ Ability to manage multiple tasks and work collaboratively with internal and external stakeholders

Additional Details:

+ No CPR certification required

+ Physical demands include standard office activity: computer use and phone communication

+ Exposure Category III: No exposure to blood or body fluids in normal duties

If you're looking to make a difference in a supportive, patient-centered environment, apply now to join the Arnot Health team as a Part-Time Client Service Representative.

Apply Today!

Requirements