• Insurance Verification Coordinator

    Robert Half Office Team (Oklahoma City, OK)


    Description

    Position: Insurance Verification Coordinator (Temp-to-Hire)

     

    Pay Rate: $16–$17 per hour

     

    Work Type: 100% Onsite

     

    Bonus: Monthly bonus potential upon conversion to a permanent role

    What You’ll Do:

    + Review and set up damage claims for billing or liability referral.

    + Validate proper insurance coverages and billing adjustments using rental agreement data.

    + Handle incoming calls from customers, insurers, or company locations to determine if information should be added to an existing file, referred to a Third Party Administrator, or if a new file should be opened. Properly document all new cases using pre-established formats.

    + Ensure accurate and timely billing of all claims.

    + Receive and research written correspondence related to billing, collections, adjustments, or disputes.

    + Meet or exceed assigned performance targets.

    + Manage aging accounts in accordance with company guidelines.

    + Maintain professionalism in all interactions with customers, both internal and external.

    + Maximize collection efforts while ensuring high levels of customer satisfaction.

    + Keep detailed and accurate documentation of all collection and verification activity.

    + Follow a structured process for account reviews and customer outreach.

    + Collaborate with Customer Relations when dealing with sensitive account matters.

    + Escalate cases where there are signs of financial instability.

    + Respond to inquiries within 24 hours to support excellent customer service.

    + Perform other duties as assigned by supervisor or manager.

    Requirements

    What We’re Looking For:

    Education:

    + High school diploma or equivalent required.

    + Some college coursework preferred.

    Experience:

    + Prior office experience required.

    + Experience in a larger office environment where collaboration across departments is necessary is preferred.

    Knowledge and Skills:

    + Proficiency in Microsoft Word and Excel.

    + Strong analytical and decision-making abilities.

    + Solid communication skills—both written and verbal.

    + Basic math skills.

    + Ability to manage time effectively and work independently.

    + Attention to detail and strong organizational skills.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .