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St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Lead Outpatient Care Manager is responsible for assisting the Care Team in managing the workflow questions and case questions of their identified team members while still maintaining a current case load. Will help guide their identified team members in troubleshooting difficult cases around resources and case closure.

JOB DUTIES AND RESPONSIBILITIES:

+ Provide real time case support for identified (resource review, problem solving, communication guidance, etc).

+ Provide workflow/documentation support.

+ Assist with chart audits as needed.

+ Assist with ‘go-live’ support as needed.

+ Participate in work groups or committees as assigned by supervisor or director.

+ Provide CHW escalation coverage if assigned Care Manager is not available.

+ Assists in orientation process.

+ Provide feedback to supervisor/director for staff meeting agenda items.

+ Maintains a full CM caseload.

+ Communicates with and coaches patients to ensure that they are aware of discharge instructions; have necessary prescriptions; have access to medications and understand how to take the necessary medications, including what to look for regarding adverse events as per their care givers’ instructions.

PHYSICAL AND SENSORY REQUIREMENTS:

Requires sitting, standing, and walking for extended periods of time (up to 8 hours at a time). Continual use of fingers for typing, writing and electronic handling equipment. Routine use of upper extremities. Occasional requirement to lIft items up to 25 pounds.

Regularly requires ability to stoop, bend, reach above shoulder level, and climb stairs. Requires the ability to hear normal conversation and good general, near and peripheral vision.

EDUCATION:

Master's Degree in Social Work required. Registered Nurse (BSN preferred).

TRAINING AND EXPERIENCE:

Registered Nurse License required. BLS certification required. LSW preferred. CCM certification preferred. Training/experience in Motivational Interviewing and Teachback preferred. Ambulatory Care Management experience preferred. Bilingual preferred. Electronic Health record documentation experience preferred.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE)