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Job Title: Spare Parts Representative

Type: Full time, Direct Hire

Hours: Mon-Fri 7am-4pm Onsite

Spare Parts Representative Overview

Position Summary: The Spare Parts Representative is the main point of contact for customer inquiries and orders related to parts and rebuilds. This role requires a motivated, customer-focused individual who will deliver excellent service, prepare quotes, process orders, and ensure customer satisfaction.

Spare Parts Representative Responsibilities

+ Respond to customer inquiries (phone, email, in person) regarding parts availability, pricing, and delivery timelines.

+ Help customers identify the right spare parts based on equipment specs and technical requirements.

+ Proactively engage with key customers to understand their needs and leverage past orders for upselling opportunities.

+ Prepare accurate quotes, ensuring correct pricing and lead times.

+ Follow up on quotes, convert inquiries to sales, and meet sales targets.

+ Upsell and cross-sell additional products and services.

+ Collaborate with the Spare Parts Sales Manager to strengthen customer relationships.

+ Enter and process orders in the ERP system.

+ Work with logistics and supply chain teams to ensure timely delivery.

+ Collaborate with internal teams (production, supply chain, procurement) for timely delivery of aftermarket products.

+ Source aftermarket parts from suppliers, negotiating pricing and delivery terms.

+ Provide input into demand planning and inventory management.

+ Address and resolve customer complaints or issues promptly and professionally.

+ Provide technical support, collaborating with technical teams as needed.

Spare Parts Representative Requirements

+ Two-year degree in business or technical field preferred.

+ 5-7 years of experience in spare parts sales for an equipment manufacturer.

+ Proven experience in customer-facing roles with excellent service skills.

+ Strong knowledge of supply chain management, planning, and procurement.

+ Proficient in Microsoft Office and ERP systems (Infor Visual knowledge is a plus).

+ Proven sales and customer service experience in manufacturing or industrial sectors.

+ Ability to interpret technical information, part drawings, and specifications.

+ Excellent communication, time management, and decision-making skills.

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M1

Ref: #706-IT York

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.