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Performs care coordination and professional nursing functions to assess the severity of the patient’s health concerns using protocols and algorithms in a manner that providers patient dispositions to emergency care and clinic provider appointments within the scope of the license practical nurse.

Required Skills

Customer Services:

+ Ability to communicate clearly and calmly with callers.

+ Maintains communication between medical staff, administrative staff, and/or patient/families.

Clinical Services:

+ Manages nurse-directed patient telephone calls requesting health care services.

+ Evaluates and assesses patient’s health care needs based on patient’s signs and symptoms utilizing established triage protocols, guidelines, and standing orders.

+ Obtains appropriate input and direction from the provider as needed to determine best clinical course of action and recommendations for specific patient health care needs.

+ Accurately documents symptoms / complaints, nursing assessment, advice provided and patient / caller response.

+ Coordinate and schedule same-day appointments on the providers’ schedules.

+ Manage prescription refills per protocol.

+ Provide patient education: e.g. chronic disease, preventative and family.

+ Assures that pertinent medical information is forwarded to proper departments as needed for continuity of patient care.

Environmental Services:

+ Contributes to the overall cleanliness and appearance of personal work space and department.

Required Experience

Minimum Education: Graduate of an accredited nursing school

Work Experience: Previous experience in medical practice is preferred

Required License/ Certification/Registration: Current Kentucky or Multi-State License. Basic Life Support Certification

Skills:

+ Communication Excellence

+ Knowledge of disease processes, normal growth and development of all age groups.

+ Nursing assessment skills with / without visual inspection utilizing basic nursing theory.

+ Critical clinical thinking skills

+ Ability to work tactfully and effectively with patients, family members, other employees and physicians.

+ Word Processing / Computer

+ Strong customer service

+ Multi-tasking

+ Time Management

+ Organization

+ Attention to Detail

+ Professionalism / Positive Attitude

+ Quality Focus

+ Adaptability