• Customer Service Clerk

    General Trading Co. Inc. (Carlstadt, NJ)


    General Trading is looking for an experienced Customer Service Clerk to work in the Carlstadt, NJ facility

     

    Job Description: The Customer Service Clerk is responsible for providing customers with information and resolving issues that the customers may have with product, delivery issues, or application issues. This position required a good knowledge of the customer service policies and procedure set by company and the daily inner-workings of the company as a whole in order to assist and resolve customer issue. Problem solving, patience, communication, follow-through, and prioritizing are all essential skills of the Customer Service Clerk position.

    Functions:

    + Handle inquiries and complaints from customers/drivers. Follow-up on information.

    + Maintain and update Customer information file.

    + Accurately set up new customers in system,

    + Follow-up on all new customers’ first order.

    Requirements:

    + High School Diploma required / Bachelors degree in business or related field a plus

    + 2 years experience in Customer Service

    + Excellent computer, research, written and oral skills

    + Bilingual English/Spanish a plus

    Benefits:

    + Full Medical & Dental

    + 401(k) with 6% Company Match

    + Paid Sick, Personal & Vacation Days