"Alerted.org

Location:

2721 N Central Ave, Phoenix, Arizona 85036 United States of America

Company: Based in Phoenix, AZ, Oxford Life Insurance Company was founded in 1965 and is a member of AMERCO, a publicly traded financial holding network. AMERCO’s other significant holdings including U-Haul International and Republic Western Insurance Company. Oxford is seeking an eager, positive, qualified, service-focused individual to join our team in Phoenix, AZ.

Job Title: Supervisor, Licensing & Contracting Department

Job Overview: We are looking for a positive individual with solid personal skills and technical experience to oversee the staff and operations of our agent Licensing and Contracting (L&C) department. This person will be responsible for onboarding, training, mentoring, and directing the efforts of a small staff of direct reports working both on-site and remotely. The department is responsible for the timely and accurate processing of the contracting, appointing, continuing education, termination, and commissions activities of the independent agents that write our business. This department is one of eight that comprises our Operations division. The supervisor will work closely with the L&C team as well as with the other Operations departments, Operations Management, executives, and the staff of the other functional departments at Oxford. A candidate successful in this role will have a strong work ethic, be comfortable conducting the critical conversations that come with managing people, be flexible, patient, and self-directed.

Responsibilities and Duties: This list is not exhaustive and may be supplemented as necessary.

• Understand and coordinate the work efforts of the team

o Prioritizing critical tasks

o Monitoring teams’ efforts to ensure work is done accurately and efficiently.

• Audit performance and results of team members and provide feedback in a positive

manner in person, via video conference, phone, chat, and e-mail.

• Work with corporate recruiter and Operations manager to recruit, hire, and onboard future

team members.

• Coach, train, and encourage all team members to achieve all individual department

objectives, measure the effectiveness of that coaching, and provide follow-up as needed.

• Handle written and verbal concerns escalated by team members and other company staff.

• Document any employee performance or behavioral issues for regular review with

manager.

• Identify and champion ongoing improvements to existing business processes.

• Assist in the development of effective onboarding and ongoing training content.

• Help develop and maintain effective departmental performance reporting dashboards.

• Handle limited inbound and outbound agent calls as needed

• Other related duties as they arise.

Qualifications:

Required:

• High school diploma

• Proficient with Microsoft Office (emphasis on Microsoft Excel)

• Ability to analyze data

• Ability to present information to others in an organized and clear manner

• Ability to lead by example in performance, behavior, and attendance

• Lead or other Supervisory/Management experience

Preferred:

• Bachelor’s degree or equivalent work experience

• Insurance industry related experience; preferably job knowledge/experience in Life

Insurance, Annuities, and Medicare Supplement

Company Benefits:

• Health insurance/benefits (including medical, dental & vision)

• 401K

• Employee Stock Ownership Plan (ESOP)

• State-of-the-art on-site gym

• Life insurance

• Business and travel insurance

• MetLaw Legal program

• MetLife auto and home insurance

• Discounts on Apple products, cell phone plans, hotels and more

• Commuter benefits program

• Paid holidays, vacation and sick days

• In-house cafe featuring options for all diets (Phoenix location only)

• Pre-tax Dependent Care and Flex Spending Account

• Get Fit and Alternative Insurance Rebate Program

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.