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We have an outstanding Contract position for a Call Center Service Representative to join a leading Company located in theHouston, TX surrounding area.

Act as customer service interface to internal employees and external customers and perform all service related activities (Sales Orders, RMAs, warranty , center set-up, contracts, and consignment procedures).

Job Responsibilities:

+ Provide responsive and reliable customer service and technical support.

+ Provide liaison support between customers. Coordinate with other departments.

+ Perform the returned materials process, including initiation, receipt, expediting, and closing RMAs.

+ The Data Works system is used for sales orders, shipments, field service contacts, RMAs, warranties, and report generation.

+ Receive product orders and process shipments.

+ Provide international customer service at times, and in such an event, work a flexible schedule.

+ Perform other related duties as assigned, including special projects.

+ Build Quality into all aspects of their work by maintaining compliance with all quality requirements.

Basic Hiring Criteria:

+ High School or equivalent and 0-1 years of experience.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance