• Lead Operator/Hospital Communications…

    University of Washington (Seattle, WA)


    Req #: 245394

     

    Department: UW MEDICINE - OPERATOR SERVICES

     

    Posting Date: 04/16/2025

    Closing Info:

    Open Until Filled

     

    Salary: $3,600 - $4,709 per month

     

    Limited Recruitment: **Open to Department employees only**

     

    Shift: First Shift

    Notes:

    This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here ( https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20250130-a11y.pdf)

     

    UW Medicine’s Operator Services** has an outstanding opportunity for a **Lead Operator/Hospital Communications Representative** **WORK SCHEDULE

     

    + 100%FTE

    + Day Shift **POSITION HIGHLIGHTS**

    + In support of the day shift supervisor, act as team leader and the first point of contact for operator concerns and questions

    + Support staff in following call processes (including emergency codes)

    + Be a part of a team dedicated to supporting UW Medicine where Patients Are First **DEPARTMENT DESCRIPTION**

    + UW Medicine Telecom Team provides 24/7 coverage answering the UWMC and HMC switchboards

    + Our team values excellent customer service, timely response, accurate dispatch and paging, and courteous processing of calls

    + We receive, and route calls for our patients, their families, and staff **JOB RESPONSIBILITIES**

    + Act as a Telephone Operator

    + Update hospital on-call schedules

    + Update hospital on-call schedules

    + Maintain thorough knowledge of operator processes and back up processes

    + Support team to establish excellent customer service standards

    + Create break schedule and ensure coverage is within standards **REQUIREMENTS**

    + High School Diploma, or GED Certificate; AND one year of experience as a Telephone Communications Operator, or equivalent. Six months of additionalqualifying experience may substitute for required education.

    + Excellent customer service skills.

    + Ability to work in a team setting.

    + Computer skills, including competent keyboard abilities. **ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER**

    UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

     

    All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

     

    **Become part of our team. (https://www.uwmedicine.org/jobs)** Join our mission to make life healthier for everyone in our community.

     

    University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.