• Patient Experience Manager 1

    Sodexo (West Chester, OH)


    Role Overview

    **NEW SALE- GREAT OPPORTUNITY!**

    **Sodexo** is seeking a **Patient Experience Manager 1** to oversee the patient program at **UC Health Medical Center- West Chester** in **West Chester, Ohio** . UC Health brings together the region’s top clinicians and researchers to provide world-class care to the Cincinnati community and beyond. From our flagship University of Cincinnati Medical Center to our state-of-the-art West Chester Hospital, UC Health delivers the absolute best in treatment and care.

    What You'll Do

    **50% -** Rounds with patients, collecting detailed data regarding their experience, with a goal of improvement and patient/customer centered solutions.

    **10% -** Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.

    Behaviors include:

    Working as a team for safety

     

    Communicating Effectively to Manage Safety Risks

     

    Optimizing Human and Environmental Factors

     

    Recognizing, respond and reporting incidents

     

    Adherence to all operational safety practices and protocols

    Drives a safety culture throughout the team

    **20%** - Audits employees through rounding to ensure protocols are being followed and patient satisfaction initiatives are met. Provides training opportunities as needed.

    **10%** - Ensures that individuals performing service-related tasks have the competence

    **10%** - Serves as the liaison between Support Services, nursing, and other patient care leaders to enhance patient experience outcomes.

     

    What We Offer

     

    Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

     

    + Medical, Dental, Vision Care and Wellness Programs

    + 401(k) Plan with Matching Contributions

    + Paid Time Off and Company Holidays

    + Career Growth Opportunities and Tuition Reimbursement

     

    More extensive information is provided to new employees upon hire.

    What You Bring

    + a strong customer service skillset

    + healthcare foodservice background

    + good interpersonal skills

    + excellent communication and follow up

     

    Who We Are

     

    At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

     

    Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please completethis form (https://app.smartsheet.com/b/form/dbdf3c39f65e4cd49eda84cc599389ab) .

     

    Qualifications & Requirements

     

    MinimumEducation Requirement - Associate's Degreeor equivalent experience

     

    MinimumManagement Experience - 2 years

     

    MinimumFunctional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment

     

    **Location** _US-OH-WEST CHESTER_

    **System ID** _980123_

    **Category** _General Management_

    **Relocation Type** _No_

    **Employment Status** _Full-Time_

    **Posted Range** _$47300 to $71390_

    **Company : Segment Desc** _HOSPITALS_

     

    _On-Site_