"Alerted.org

Budget Title: Lead Programmer-Analyst (SL-3)

Salary: Commensurate with experience

Binghamton University's Information Technology Services is seeking an experienced, engaging, and collaborative individual to join our Technical Support team that provides hardware, software, and peripheral support to the Binghamton University community.

The Technical Support Analyst must be able to work independent of direct supervision with a diverse, cross-functional group of professionals, faculty, and students to support all in the pursuit of academic excellence within a premier University environment. The Technical Support Analyst reports to the Manager of the Main Campus Technical Support Team, works closely with members of Technology Support Services, staff members within Information Technology Services (ITS), external vendors, and other groups.

The Technical Support Analyst will:

+ Provide hardware and software support for university-owned devices, including computers, mobile devices, printers, copiers, and peripherals.

+ Diagnose and resolve basic and complex technical issues, and escalate unresolved problems to other groups within ITS when appropriate.

+ Install, configure, upgrade, and troubleshoot Windows and macOS systems.

+ Assist with data transfers, network drive mapping and software installations.

+ Research, recommend and implement hardware and software solutions to meet user needs while ensuring compatibility with university systems.

+ Maintain thorough documentation of incidents, solutions, and best practices using the TeamDynamix ITSM system.

+ Use desktop management tools (e.g., JAMF, SCCM) to improve support efficiency and device management.

+ Stay up to date with emerging technologies relevant to university IT support.

+ Provide creative, flexible, and patient solutions to technical challenges.

+ Maintain data security and compliance with regulations such as FERPA and HIPAA.

+ Work a schedule that fluctuates based on the academic calendar to ensure appropriate coverage.

+ Be able to explain technical issues to both technical and non-technical users.

Job Requirements:

+ Associate's degree or higher in a related field

+ One or more years of relevant professional providing hardware, software, and user assistance

+ Experience installing and supporting Windows or macOS

+ Excellent oral and written communication skills

+ Ability to perform physical tasks, including lifting up to 30 pounds, bending, kneeling, and working in small spaces

Preferred Qualifications:

+ Bachelor's degree, or higher, in a related field

+ Two or more years of professional experience working in a large, complex organization

+ Experience diagnosing, repairing, and installing computer hardware

+ Relevant Apple, Dell, Microsoft, or HDI certifications

+ Experience supporting smartphones and tablets, including app installation and connectivity troubleshooting

+ Experience with higher education or research environments

+ Experience with desktop management tools (e.g., JAMF, SCCM)

+ Experience with ITSM tools (e.g., TeamDynamix)

Visa sponsorship is not available for this position

Additional Information:

Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.

Binghamton University is a tobacco-free campus.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at [email protected]

Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/

Cover letters may be addressed "To the Search Committee."

Postings active on the website, accept applications until closure.

For information on the Dual Career Program, please visit:

https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html

Equal Opportunity/Affirmative Action Employer

The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here (https://www.binghamton.edu/diversity-equity-inclusion/policies-and-procedures/title-ix-.html) .

Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact: Ada Robinson-Perez, ADA Coordinator email: [email protected] or 607-777-3660.