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Description

Position Title: Customer Experience Agent

Compensation Range: $26.00/hr - $30.00/hr

Department: Sales Execution

About AGI

AGI is a global food-based infrastructure company publicly traded in Canada. With over 4,200 employees and over 30 global manufacturing brands, AGI is a leading provider of equipment and technology solutions for agricultural commodities including seed, fertilizer, grain and feed systems and an expanding platform for food processing facilities.

The Opportunity

The Customer Experience Agent will interact with customers via phone and email. They will respond to customer requests and questions including, but not limited to technical questions, complex service queries, product offerings, account status, and/or orders and related delivery timelines.

Responsibilities

+ Respond to customer requests and questions regarding technical, large, or complex service, products, and accounts.

+ Analyze and troubleshoot customer concerns using established procedures.

+ Provide timely and accurate entry of customer orders and quotations.

+ Use computer to access and/or update customer records, including entering required information into Salesforce.

+ Maintain professionalism, diplomacy, sensitivity, and tact to portray the Company in a positive manner.

+ Liaison between the Company and the customers for up-to-date pricing, service, and latest product-release launches.

+ Provide feedback for continuous improvement to ensure consistent customer experience and satisfaction.

Qualifications

+ Associate’s degree or higher. Bachelor’s degree preferred. Education in Supply Chain or Engineering will be an asset.

+ 3 years contact center experience in technical support or sales. Work experience in a similar role within farming/automotive/mechanical/construction industries will be an asset.

+ Familiarity with CRM platforms

+ Previous experience with Salesforce and Amazon Connect will be an asset.

+ Experience with or ability to learn ERP systems.

Why AGI?

We’re leading the way in global food supply chain solutions and here’s how:

We’re the leading global expert in providing farmers, processors and commercial customers with the right equipment and customized engineering solutions to produce, protect and deliver the world’s grain, fertilizer, seed, feed and food supplies. Dedicated to safety, innovation and customization, AGI offers one of the largest catalogs of equipment and full-service planning and engineering services for the storage, blending, mixing, conveying, conditioning, and processing of agricultural products worldwide. Supported by an extensive in-country sales and service team, AGI provides a global distribution network and state-of-the-art manufacturing facilities in Canada, the United States, Brazil, India, France, and Italy.

Our Culture

Safety and teamwork are the cornerstones of our global culture. In all aspects of our business, diverse and inclusive teams work together to deliver quality products, solutions, and services for our customers around the world.

Benefits offered:

+ Annual bonus plan

+ Paid Time Off

+ Medical

+ Dental

+ Vision

+ Life and AD&D

+ Short Term Disability

+ Long Term Disability

+ Voluntary Life

+ Employee Assistance Program

+ Spending Accounts

+ 401k with match

+ Employee Stock Purchase Plan with match

With AGI, you’re choosing an employer dedicated to strengthening and securing the global food supply chain.

AGI is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need.

Accommodation is available upon request for candidates with a disability taking part in the recruitment process and once hired.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.