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Description

Introduction

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:IT Service ManagerHCA Healthcare

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

We are seeking an IT Service Manager for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Title: Digital Transformation IT Services Manager (Accelerated Technologies)

HCA Healthcare is a learning health system that uses its more than 43 million annual patient encounters to advance science, improve patient care, and save lives. As one of the nation’s leading providers of healthcare services, HCA Healthcare includes 186 hospitals and approximately 2,400 sites of care, including surgery centers, freestanding emergency rooms, urgent care clinics, home health and hospice agencies, and physician clinics across 20 states and the United Kingdom. A Fortune 100 company consistently recognized by the Ethisphere Institute as one of the World’s Most Ethical Companies, HCA Healthcare is committed to the care and improvement of human life and strives to deliver high-quality, cost-effective healthcare in the communities we serve.

Within HCA Healthcare's Information Technology Group (ITG), the Accelerated Technologies department is integral to enabling the Company’s strategic focus of transforming care and enhancing care quality. ITG Accelerated Technologies supports development and delivery of various products, features, and functionality used by clinicians and operators across the Company. The team also heavily partners with the Digital Transformation & Innovation (DT&I) department which is responsible for bringing innovative technology solutions to the clinical, operational, and administrative frontlines of HCA Healthcare. As the DT&I department is being formed, centralizing digital, AI, & machine learning efforts for HCA Healthcare, work is accomplished through cross-functional teams where business & technology experts collaborate to solve business problems with technology.

Job Summary & Responsibilities

As the Digital Transformation IT Services Manager within ITG Accelerated Technologies, you will serve as the key liaison between the IT organization and Digital Transformation & Innovation (DT&I) product teams. This role is responsible for managing staffing coordination, optimizing IT service delivery, and continuously improving IT processes to enable HCA Healthcare to successfully deliver on our strategic digital & AI priorities. This ideal candidate will be proactive in identifying resource needs, facilitating communication between stakeholders, and enhancing ways of working to drive efficiency and effectiveness across product teams.

Direct responsibilities include:

Staffing & Workforce Planning

• Establish and manage a structured process for intaking and handling IT staffing requests from DT&I.

• Meet regularly with DT&I Domain Owners, Product Owners, & Technical Leads to proactively identify upcoming needs for IT colleague support and/or staffing within product pods.

• Track and manage staffing requests across multiple teams, ensuring transparency and timely fulfillment in alignment with established process KPIs/SLAs.

• Communicate proactive updates on staffing progress & escalate challenges timely as needed.

Process Improvement: IT Service Optimization

• Educate DT&I Domain Owners, Product Owners, and Technical Leads as well as IT key IT stakeholders on staffing workflows and service processes.

• Guide DT&I and IT stakeholders through the staffing request process, ensuring efficiency and process compliance.

• Through routine touchpoints with DT&I Domain and Product pod stakeholders, identify process improvement opportunities pertaining to IT services and processes.

• Partner with key stakeholders to garner support for and operationalize IT improvement activities to enhance IT service delivery for digital & AI innovation teams.

Process Improvement: DT&I Operations

• Establish and manage a structured feedback loop for IT colleagues staffed on DT&I pods.

• Conduct periodic surveys and facilitate direct engagement sessions with IT team members to gather insights around areas such as onboarding, work efficiency, & agile work management practices.

• Share findings & recommendations with key stakeholders in IT and DT&I to gain consensus on areas to prioritize for improvement.

• Partner with key stakeholders to garner support for and operationalize IT improvement activities to enhance IT / DT&I operational processes for improved team efficiency & effectiveness.

Dependency Management & Stakeholder Engagement

• Establish and maintain relationships with key DT&I and IT stakeholders

• Act as first line of support for critical dependencies escalated by DT&I pods related to IT teams / deliverables, ensuring alignment and prioritization across various IT teams.

• Ensure stakeholder awareness of critical dependencies, define plans to address dependencies / mitigate risks, align stakeholders on go-forward strategies, & monitor through to resolution.

• Provide regular reporting / insights on staffing, service performance, and operational challenges.

Professional Skills

• Strong understanding of enterprise IT processes & digital product development methodologies

• Excellent stakeholder engagement, problem-solving, and communication skills

• Excellent verbal and written communication skills

• Self-starter, highly motivated individual contributor

• Ability to multitask and work well delivering through others under deadlines/related pressures

• Ability to negotiate and resolve conflict gracefully

• Strong critical thinking, analytical, and organizational skills as well as creativity

Qualifications

Bachelor’s Degree required

5+ years experience in service management, operations, product/business analysis, project/program management, consulting, or other relevant field

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you find this opportunity compelling, we encourage you to apply for our IT Service Manager opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. **We are interviewing apply today!**

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.