• Patient Access Representative 1 (On-Site)

    University of Miami (Miami, FL)


    Current Employees:

    If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER\_eRecruiting\_ApplyforaJob.pdf) .

     

    The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Patient Access Representative 1 to work at the UHealth Kendall.

    Core Job Summary:

    The Patient Access Representative 1 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments.

    Core Responsibilities:

    + Project a professional appearance and demeanor including appropriate body language and vocal tone.

    + Immediately recognize and acknowledge internal and external customers in a welcoming, courteous and professional manner.

    + Respect the privacy, dignity and confidentiality of our patients and be responsive to their needs by showing concern, empathy, patience and respect.

    + Maintain composure during stressful situations and use sound judgment.

    + Provide immediate service recovery by taking ownership of any problems that may arise and resolving them utilizing appropriate rationale.

    + Provide patients with and interpret Patient Rights and Responsibilities.

     

    Department Specific Functions

     

    + UChart Office Assistant functions and monitoring of Provider’s In Basket Messaging

    + Processing of Back to Work or School Requests, and Immunization Records

    + Scanning Imaging Results

    + Preparing Charts/Medical Records

    + Processing of Medical Record Release of Information

    + Prescription Refill Requests

    + Test Results Requests

    + Treatment Plans

    + Appt. Reminder Calls

    + Bump Lists

    + Surgery Scheduling

    + Coordination of External Referrals

    + Promotion and Sales of Over the Counter Products

    + Inventory and Ordering of Supplies

    + Ordering of DME products

    + Bed Assignments

    + Pre-certifications

    CORE QUALIFICATIONS

    High school diploma or equivalent

     

    Minimum 1 year of relevant experience

    Knowledge, Skills, and Abilities:

    + Excellent verbal and written communications skills in English. Bi-Lingual (English/Spanish, English/Creole, English/French, English/Arabic) a plus.

    + Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.

    + Excellent mathematical and cash management skills.

    + Must be able to function independently and exercise sound judgment in making decisions consistent with departmental guidelines/objectives.

    + Ability to handle multiple tasks simultaneously and float to multiple areas as needed .

    + Punctuality, attendance, and flexibility essential in order to meet departmental needs and ensure appropriate clinic flow.

    + Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.

    + Knowledge of medical terminology preferred.

    + Ability to work as an integral team member under minimal supervision, in a fast-paced, complex and highly stressful environment

    + Ability to coordinate, prioritize, and organize work and patient flow.

    + Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA laws.

    + Computer literate and ability to use multiple systems and acquire proficiency in the following electronic systems: UChart Cadence/Prelude/Enterprise Billing, Passport HealthWorks Compliance Checker, Availity, RIS-PACS, CaneCare, UMCare, Intellidose, MCSL, Experian and all online verification systems used by contracted payors.

    • Any relevant education, certifications and/or work experience may be considered.

     

    The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

     

    UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

     

    The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

    Job Status:

    Part time

    Employee Type:

    Staff

    Pay Grade:

    H3