"Alerted.org

Description

We are in the process of expanding our client's team to include a Customer Service Representative. This role will be based in the Middlesex, New Jersey area. As a Customer Service Representative, your primary tasks will include managing customer applications, maintaining up-to-date customer records, and handling customer inquiries. Additionally, you will be charged with the task of monitoring customer accounts and taking appropriate action.

Responsibilities:

• Efficiently and accurately process customer credit applications

• Maintain up-to-date and accurate records of customer credit

• Tackle customer inquiries in a timely and effective manner

• Closely monitor customer accounts and take the necessary action when needed

• Ensure customer satisfaction through detail oriented and efficient service

• Collaborate with team members to enhance customer service strategies

• Identify and address customer needs to improve overall service

• Maintain a high level of product knowledge to provide accurate information to customers

• Stay updated on industry trends to provide informed customer service

• Foster positive customer relationships to build customer loyalty.

Requirements

• Excellent communication skills, both written and verbal.

• Proficient in the use of customer service software, databases, and tools.

• Ability to understand and interpret marketing and PR strategies.

• Demonstrated ability to handle and resolve conflicts in a detail oriented and tactful manner.

• Excellent problem-solving skills, with a focus on customer satisfaction and loyalty.

• Ability to work well in a team environment and contribute to team goals.

• Strong organizational skills and attention to detail.

• Ability to work under pressure and manage multiple tasks simultaneously.

• Proactive approach to learning and developing new skills.

• Willingness to work flexible hours, including evenings and weekends, if necessary.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Knowledge of CRM systems and practices is a plus.

• Familiarity with social media platforms and their use in customer service.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .