• Help Desk Support IV (Contractor)

    Robert Half Technology (Philadelphia, PA)


    Description We are offering an exciting long-term contract employment opportunity for a Help Desk Support IV in Philadelphia, Pennsylvania. This is an office-based role within the Accounts Payable team, focusing on resolving queries from employees and vendors. The successful candidate will be tasked with handling tickets through the Issuetrack system, demonstrating strong customer service skills, and a good understanding of procurement to payment processes.

    Responsibilities:

    • Handle and resolve queries from employees and vendors regarding accounts payable

    • Manage tickets using the Issuetrack system, taking full responsibility from receipt to closure

    • Support various projects as required

    • Maintain a high level of data integrity in all work

    • Utilize your strong analytical skills to provide forward-thinking solutions

    • Communicate effectively with stakeholders via phone when necessary

    • Learn and adapt to new software systems quickly

    • Assist in planning processes and supervising tasks as needed

    • Work closely with suppliers and managers to ensure smooth operation

    • Maintain detail oriented etiquette in all customer service interactions. Requirements • Demonstrated proficiency in Customer Service

    • Experience with Accounts Payable (AP)

    • Familiarity with Invoice and Payment Processing

    • Understanding of Planning Processes

    • Proven ability in Supervising teams

    • Experience in managing Vendors in a Retail setting

    • Knowledge of Procurement processes

    • Proficiency in Deskside Support

    • Experience in dealing with Suppliers

    • Ability to conduct Research Analysis

    • Understanding of Agreement terms and conditions

    • Experience in using a Ticketing System

    • Ability to use and create Templates

    • Excellent Phone Etiquette

    • Strong Analytical Skills

    • Familiarity with Accounting Software Systems

    • Ability to maintain Data Integrity

    • Experience in Triage

    • Proficiency in Smartsheet

    • Knowledge of Controllership functions Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .