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Our Purpose

_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

Title and Summary

Manager, BizOps

Overview:

Who is Mastercard?

At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits

everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data

and networks, partnerships, and passion, our innovations and solutions help individuals, financial

institutions, governments, and businesses realize their greatest potential. Our decency quotient, or

DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture

of inclusion for all employees that respects their individual strengths, views, and experiences. We

believe that our differences enable us to be a better team – one that makes better decisions, drives

innovation, and delivers better business results.

Technology at Mastercard

What we create today will define tomorrow. Revolutionary technologies that reshape the digital

economy to be more connected and inclusive than ever before. Safer, faster, more sustainable.

And we need the best people to do it. Technologists who are energized by the challenges of a truly

global network. With the talent and vision to create the critical systems and products that power

global commerce and connect people everywhere to the vital goods and services they need every day.

Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration

of ideas and perspectives. A place that celebrates your strengths, values your experiences, and offers

you the flexibility to shape a career across disciplines and continents. And the opportunity to work

alongside experts and leaders at every level of the business, improving what exists, and inventing

what’s next.

About the Role

The Business Operations (Biz Ops) team is seeking a Manager, Business Operations Site Reliability Engineer

(SRE)

The role of Business Operations Organization is to be the production readiness steward for

Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our

platform is stable and healthy. We break down barriers to run our products by fostering developer

run ownership and empowering developers to build resilient products. We support our developers

during the application build phase in software run principals that includes operational design,

automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the

big picture and help create and enforce operations standards while facilitating an agile and learning

culture.

We are seeking a highly motivated and experienced Manager, Site Reliability Engineer (SRE)

to join our growing team. You will play a critical role in ensuring the reliability, scalability, and

performance of our applications, supporting essential services that power Mastercard's global

operations. As a thought leader in your field, you will bring technical expertise, a passion for

automation, and the ability to mentor.

We support daily operations with a hyper focus on triage, root cause by understanding the business

impact of our products and subsequently performing blameless post-mortems. The goal of every

Business Operations team is to engage early in the development lifecycle to be more proactive and

upfront in the development process, and to proactively manage production and change activities to

maximize customer experience and increase the overall value of supported applications. Business

Operations teams also focus on risk management by tying all our activities together with an

overarching responsibility for compliance and risk mitigation across all our environments.

Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with

Operational needs by providing continuous feedback throughout the lifecycle.

All About You:

BS degree in Computer Science or related technical field involving coding (e.g., physics or

mathematics), or equivalent practical experience.

• Ability to read, write, and understand code in one of the programming languages: Java, Spring Framework, Python.

• Strong understanding of DevOps principles, practices along with configuration management.

• Experience in operational and resilience designing, building, and operating large-scale,

distributed systems.

• Appetite for change and pushing the boundaries of what can be done with automation. Be

curious about new technology, infrastructure, and practices to scale our architecture and

prepare for future growth.

• Experience with algorithms, data structures, scripting, pipeline management, and software

design.

• Systematic problem-solving approach, analytical, coupled with strong communication skills

and a sense of ownership and drive.

• Interest in designing, analyzing, and troubleshooting large-scale distributed systems.

• Strong leadership and mentoring skills.

• A passion for observability, automation and continuous improvement.

• Willingness and ability to learn and take on challenging opportunities and to work as a

member of matrix based diverse and geographically distributed project team.

• Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while

working towards improving the long-term health of the system.

• Comfortable collaborating with cross-functional teams to ensure that expected system

behavior is understood and monitoring exists to detect anomalies.

• Hands-on experience in Modernization through the adoption of Kubernetes and

containerization technologies like Docker and Azure Container Registry.

• Ability to speak about Kubernetes from different perspectives: Comfortable handling

Kubernetes discussions at the technical, business, or financial level.

• Strategizing, designing, and supporting highly efficient solutions on Public Cloud (Amazon

Web Services, Azure or GCP) for security, resilience, performant, networking, availability,

Blue-green deployments in context of business application.

• Azure DevOps (AZ - 400), Azure Cloud Developer (AZ-203) certificate is preferred.

• Hands-on expertise in diverse DevSecOps concepts/tools, especially on Azure DevOps,

Pipelines, GitHub, GitHub actions.

• Knowledge of emerging technologies, various platforms, tools and products and their

respective applications.

• Awareness of security implementations, certificate management lifecycle, mutual TLS, SSL

handshake, SSH keys, symmetric and asymmetric encryptions

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

+ Abide by Mastercard’s security policies and practices;

+ Ensure the confidentiality and integrity of the information being accessed;

+ Report any suspected information security violation or breach, and

+ Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

O'Fallon, Missouri: $112,000 - $187,000 USD