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Librarian, Telephone & Virtual Reference Services

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Librarian, Telephone & Virtual Reference Services

Salary

$45,210.88 - $49,400.00 Annually

Location

Fort Myers, FL

Job Type

Full-Time Regular

Job Number

07528KG

Department

Library System

Opening Date

04/16/2025

Closing Date

5/7/2025 11:59 PM Eastern

FLSA

Exempt

+ Description

+ Benefits

+ Questions

Description

Lee County Library System, a dynamic, forward-thinking organization, is offering enthusiastic, community-minded candidates the opportunity to become a part of the team in the Telephone and Virtual Reference Services Department. Telephone and Virtual Reference is a public library service that meets every patron of the Lee County Library System who chooses to “go to the library” by phone, live chat, text, or email. Telephone and Virtual Reference staff answer general reference, information, and instructional questions as well as manage patrons’ accounts and various requests. Although this department provides remote and virtual services, all positions are fully on-site. The Telephone and Virtual Reference Services Department is physically located within the Fort Myers Regional Library in Downtown Fort Myers.

The successful candidate will be self-motivated, team-oriented, dedicated, and customer service driven with an outstanding capacity to retain new information and a strong commitment to providing excellent service while relating positively to a diverse population through a variety of contact points. This position does not directly supervise but serves as backup for oversight of the Telephone and Virtual Reference (TR) Department in the absence of the Senior Librarian as well assisting with training and participating in TR collection development activities. There is no face-to-face public service in this position.

Duties and Responsibilities

+ Answer general reference, informational, and instructional questions through phone, chat, text, and email.

+ Utilize print and electronic resources to provide accurate answers to patron inquiries.

+ Assist patrons with reference and readers' advisory services using both print and digital materials.

+ Maintain and update library collections through selection and weeding, and contribute to system-wide collection maintenance.

+ Help develop and maintain an internal informational database used by staff.

+ Explain and enforce library policies and procedures.

+ Participate in department and system-wide committees.

+ May be responsible for overseeing the department during specific shifts or days.

+ Assist with department payroll.

+ Stay updated on new technologies and professional development opportunities.

Education, Experience, Licensing

+ A Master's Degree in Library or Information Science (or related field) from an accredited graduate library school program, OR

+ A Bachelor’s Degree with current enrollment in an accredited graduate library program and expected graduation within 6 months of hire OR

+ Any combination of education and experience equivalent to a Master's Degree in Library or Information Science, or a closely related field.

+ Preferred: One year of library or closely related experience.

+ Preferred: Valid driver's license with an acceptable driving record.

Supplemental Information

Skills & Abilities:

+ Ability to learn and adapt to new and emerging technologies.

+ Strong verbal and written communication skills, including correct spelling and grammar.

+ Ability to work effectively as part of a small, collaborative team.

+ Ability to relate positively to a diverse range of patrons, including children, teens, and non-English speakers.

+ Experience with e-readers, tablets, and digital resources is preferred.

+ Patience, resilience, and creative problem-solving skills.

+ Excellent customer service skills for phone, chat, text, and email interactions.

Physical Requirements:

+ Ability to operate a variety of equipment, including computers, photocopiers, self-check machines, and assistive devices.

Additional Information:

+ Fluency in Spanish is a plus.

+ The position requires 80 hours bi-weekly, with varied hours including evenings, Saturdays, and occasional Sundays.

+ You may be required to transfer temporarily or permanently to another library location depending on business needs.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES:

All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.

Lee County Board of County Commissioners offers a comprehensive, and affordable benefits package. Our Board works in the best interest of employees and strives to provide the most complete, high-quality benefits package available at the lowest possible cost to the employee. Our Board continues to remain steadfast in maintaining one of the lowest levels of employee costs in our area.

Lee County's benefits package is offered to both regular Full-time positions and Part-time positions that are regularly scheduled to work 60 hours or more bi-weekly. Medical benefits may be offered to On-Call, Temporary, Seasonal, and Intern employees who meet the Affordable Care Act eligibility criteria.

Lee County employees eligible to participate in the Florida Retirement System (FRS) are required to contribute 3% of each paycheck to FRS. If you have retired from the Florida Retirement Pension plan you will not be eligible for renewed membership in either of the FRS retirement plan options. Retirees of the Investment Plan are eligible for renewed membership in the Investment Plan only. FRS reemployment rules apply for both.

Below is a brief breakdown of what's included in the benefits package that is offered to our employees.

For a more detailed look into our benefits package, please click visit our webpage at www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/FULLTIME%20ACTIVE%20LCBOCC%202024%20Plan%20Year%20OE%20Guide%20FINAL%20AON%202023.09.12.pdf.

To view our employee paid premiums, please visit: https://www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/2024%20Active%20Employee%20Rates.pdf

Health Benefits:

• Medical Insurance

• Plans include, but are not limited to: routine, preventative, mental health, hospitalization, and prescription drug benefits.

• Vision, Fitness, Weight Management, Natural Products and Services, and Hearing discount programs available.

• Dental Insurance

• Vision Insurance

• Flexible Spending Accounts

• Medical Reimbursement Account

• Dependent Care Reimbursement Account

• Pharmacy, including Mail-Order Pharmacy

• Informed Health Lines (Nurse Hotline)

• Basic Life Insurance (1x or 2x Annual Salary at no cost to employee)

• Optional Life Insurance

• Long-Term Disability (60% of pre-disability salary at no cost to employee)

• Short-Term Disability

• Sick Leave Pool

• Flu vaccinations

• Wellness Programs

Financial Benefits:

• Florida Retirement System (FRS)

• Two Retirement Plan Options:

1) FRS Pension Plan (Defined Benefit)

2) FRS Investment Plan (Defined Contribution)

• Deferred Compensation (457) Plans

• Financial Savings/Management Programs

• Eligible for membership with Suncoast Credit Union

• Employee Leave Benefits

• Holiday Pay - 11 Paid Holidays Annually

• Paid Sick Leave

• Paid Vacation Leave

• Bereavement & Civic Duty Leave

• Family and Medical Leave

• Military Family & Medical Leave

• Educational Leave

Employee Assistance Program

Services available to employees that offers guidance, support, resources and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents.

United Way 2-1-1 (Lee County Employee Resource Program)

Lee County BOCC has partnered with United Way 211 to provide an Employee Resource Program which assists BoCC employees who may be experiencing distress due to economic hardship, health or other factors.

Educational Assistance

Reimbursement for coursework taken at an accredited college or university that is designed to enhance the knowledge, skills and abilities relating to the official duties that the employees perform.

01

Do you have any combination of education and experience equivalent to a Master’s Degree in Library or Information Science from an accredited graduate library school program?

+ Yes

+ No

02

If you answered “Yes” to the question above, please describe your experiences that you feel best prepare you for this position.

03

Do you have a Master’s Degree in Library or Information Science from an accredited graduate library school program?

+ Yes

+ No

04

Do you possess a valid driver's license with an acceptable driving record?

+ Yes

+ No

05

This position is 80 hours bi-weekly; hours and days will vary to include evenings, Saturdays and some Sundays. Are you available to work this schedule?

+ Yes

+ No

06

Please indicate your years of experience working in a library.

+ Less than 2 years

+ 2-5 years

+ More than 5 years

07

Please indicate your years of experience in providing customer service.

+ No experience

+ Less than 2 years

+ More than 2 years

Required Question

Employer

Lee County Government

Address

Phone

(239) 533-2245

Website

https://www.governmentjobs.com/careers/leecounty

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