• Account Compliance Manager (2nd Shift)

    City Wide Facility Solutions (Kent, WA)


    Total compensation for top performers: $70,000-$75,000

     

    Are you ready to take your career to the next level with an industry-leading company? City Wide Facility Solutions is looking for an enthusiastic and detail-oriented Account Compliance Manager (2nd Shift) to join our dynamic team!

     

    In this role, you’ll be at the forefront of ensuring quality control, client satisfaction, and operational excellence across a variety of facilities—industrial, manufacturing, medical, office, retail, and more. You’ll work closely with our Independent Contractors (ICs) and Facility Solutions Manager to maintain top-tier service while managing inspections, handling client concerns, and driving continuous improvement.

    What You’ll Do:

    + Build strong relationships with Independent Contractors, communicate client priorities, and collaborate on solutions.

    + Review scopes of work to guarantee quality assurance and maintain service standards.

    + Perform client site visits in the evenings ensuring compliance with policies and expectations.

    + Manage inspections, address customer complaints, and oversee new client starts to maintain high levels of satisfaction.

    + Execute City Wide’s operational policies, including New-Start, Customer Complaint, and Four-Star Policies.

    + Ensure proper use of approved cleaning tools and compliance with client procedures.

    + Provide nightly recaps to the Facility Solutions Manager and escalate issues as needed.

    Schedule:

    + Shift: Night shift, starting at 5:00 PM and ending around 2:00-3:00 AM.

    + Routed out by the Facility Solutions Manager at 5:00 PM, with site visits typically start between 7:00-10:00 PM.

     

    If you thrive in a fast-paced environment and have a passion for excellence, we want to hear from you! Join City Wide Facility Solutions and be a key player in delivering quality and satisfaction—one clean at a time!

    Requirements

    + Experience: 3+ years in management, preferably in commercial janitorial services or a related field.

    + Skills: Strong leadership, problem-solving, and organizational abilities with a sharp eye for detail.

    + Communication: You excel at building relationships with clients and teams.

    + Innovation: A passion for continuous improvement and delivering exceptional service.

    + Education: High school diploma required; industry experience is a plus.

     

    If this sounds like you, let’s connect and make a difference together at City Wide Facility Solutions!

     

    Benefits

     

    + Salary $55,000-$65,000

    + Commission and bonus

    + 401k + 4% match

    + Mileage Reimbursement

    + Dental, medical, and vision benefits

    + Life insurance policy

    + 8 Paid Holidays + PTO

    + Company Cell Phone

    + Company iPad and iPhone