• WIC Service Associate

    Johns Hopkins University (Baltimore, MD)


    We are seeking a **_WIC Service Associate_** . The purpose of the WIC Service Associate position is to perform eligibility determination, health and nutrition screening, and referral services to Women, Infants, and Children (WIC) Program applicants. This position will provide basic nutrition counseling to WIC clients and issue WIC benefits to eligible participants.

    Specific Duties & Responsibilities

    + Promptly answer phone calls, schedule appointments, and conduct precertification interviews with prospective clients.

    + Perform initial certifications and recertifications accurately.

    + Collect and evaluate anthropometric and hematological data.

    + Gather documents and enter information into the WOW system, including proof of residence, identity, income, and, if applicable, proof of pregnancy.

    + Provide effective primary and secondary nutrition education tailored to individual needs.

    + Follow federal and state guidelines while addressing applicants' dietary and health preferences.

    + Assess client needs and refer them to relevant health, food assistance, and social services programs.

    + Use a personal computer for managing emails, calendars, and office software.

    Minimum Qualifications

    + High School Diploma or graduation equivalent.

    + Six months of related work experience.

    + Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.

    Preferred Qualifications

    + Strong ability to work independently and take initiative.

    + Proficient in Microsoft Teams, Word, and Excel.

    + Experienced with Language Line for effective communication.

    + Excellent time management and communication skills, both verbal and written.

    + Skilled in working with multicultural and special needs populations.

    + Committed to providing exceptional participant-centered customer service with basic nutrition knowledge.

    + Willing to travel and adapt to additional duties as assigned.

    + Bilingual in Spanish/English and breastfeeding experience preferred.

    + Previous WIC experience preferred.

     

    Classified Title: Clinic Assistant

    Job Posting Title (Working Title): WIC Service Associate

    Role/Level/Range: ATO 37.5/02/OC

     

    Starting Salary Range: $15.70 - $25.25 HRLY (Commensurate w/exp.)

     

    Employee group: Full Time

     

    Schedule: Monday to Friday: 8:30am – 5:00pm; Saturdays and Evenings as Needed

     

    FLSA Status: Non-Exempt

     

    Department name: 10003595-PFRH WIC Project

    Personnel area: School of Public Health

    The listed salary range represents the minimum and maximum Johns Hopkins University offers for this position, based on a good faith estimate at the time of posting. Actual compensation will vary depending on factors such as location, skills, experience, market conditions, education, and internal equity. Not all candidates will qualify for the highest salary in the range.

     

    Johns Hopkins provides a comprehensive benefits package supporting health, career, and retirement. Learn more: https://hr.jhu.edu/benefits-worklife/.

     

    Equal Opportunity Employer

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    EEO is the Law

    https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf