• Hardware Technician

    Rehrig Pacific Company (Dallas, TX)


    Hardware Technician

     

    Job ID: 4326

     

    START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3384632&source=3384632-CJB-0)

     

    Purpose of Role

     

    The purpose of this role is to coordinate and execute the installation of Rehrig Pacific-s Pallet Management Solutions (Qtek) and Vision Object Recognition (VOR) systems. This individual will also be responsible for performing maintenance, troubleshooting, diagnostics, and repairs across all of Rehrig Pacific-s Direct-to-Store Delivery (DSD) and Supply Chain Technology offerings. These include, but are not limited to, the VOR Ecosystem, Qtek Equipment, and DSD Material Handling Solutions. The role is primarily customer-facing, with additional collaboration across internal teams such as Quality, Procurement, and New Product Development.

     

    Areas of Accountabilities

     

    Pre-install Preparation

     

    + Collaborate with Hardware Engineer on initial customer site visit.

    + Evaluate customer site infrastructure readiness and compare to equipment requirements.

    + Coordinate local contractors to run power and data lines to the new equipment location.

    + Coordinate with cross-functional partners within the company to support larger installations.

     

    Install Hardware

     

    + Perform post-delivery inspections of equipment, repair damages, and make any necessary modifications.

    + Perform equipment installation on site, complete checklists, and perform testing.

    + Review equipment specifications and functionality with customer post installation.

    + Collaborate with Support staff and act as an equipment subject matter expert to support equipment troubleshooting.

     

    Provide Technical Support

     

    + Work with equipment vendors for troubleshooting and part replacement.

    + Capture customer feedback to recommend software feature improvements to increase functional value.

    + Support NPD new tech initiatives and implementation of pilot technology.

    + Work with the team to develop necessary documentation (implementation questionnaires, checklists, internal installation, and training guides), and refine those already in place.

    + Support the demo equipment fleet through regular checks and repairs between customer demos.

     

    In-Field Service Support

     

    + Perform preventive maintenance inspections and repairs at customer sites.

    + Support warranty service requests.

    + Provide a high level of courteous and professional customer service.

     

    Support Service Business Development

     

    + Simulate in-field issues to provide diagnosis support and troubleshoot testing.

    + Strengthen the customer in-field support strategy as directed by the category.

    + Help develop Rehrig Pacific-s internal service strategy by evaluating the condition of in-service equipment.

     

    Knowledge, Skills, and Experience

     

    + Bachelor-s Degree, or equivalent work experience, preferably in Engineering or mechanical related fields.

    + Minimum of 2 years Material Handling Field Service Technician experience preferred.

    + Must have working knowledge of electrical and hydraulic schematics.

    + Strong technical aptitude of mechanical and electrical systems.

    + Must possess excellent communication skills (Written and Verbal).

    + Ability to work independently and autonomously in a fast-moving environment.

    + Ability to manage multiple projects and work collaboratively with cross-functional teams.

    + Ability to hold yourself and others accountable to meet commitments.

    + Position will require a minimum of 50% travel.

    + Ability to lift at least 50 lbs.

     

    START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3384632&source=3384632-CJB-0)