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Manager of Customer and Loyalty Analytics

Who are we looking for?

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Manager of Customer and Loyalty Analytics in the Advanced Analytics department. As a key member of our Advanced Analytics, you will leverage data analysis and statistical techniques to derive actionable insights that inform our customer and commercial strategies.

Are you an analytical problem solver who can translate complex data into clear, actionable business insights? We invite you to apply today for our Manager of Customer and Loyalty Analytics role today and #MakeItYourChoice.

Your Responsibilities

• Take ambiguous business questions and solve them in a structured, hypothesis-driven, data-supported way

• Lead deep dive analysis of our guests and their behavior. This includes their demographics, preferences, travel behaviors and booking patterns

• Use data and analysis to understand customer engagement with Choice and Choice’s loyalty program: Redemption of Points, participation in promotions, etc.

• Explore new, 3rd party data sets to distill business insights and identify growth opportunities.

• Stay up to date on guest travel patterns and changes.

• Partner cross-teams (Loyalty, Research, Data Science, Loyalty, Marketing) to understand changes and guest opportunities.

Your Experience, Skills & Competencies

• Bachelor's degree in a quantitative discipline (Statistics, Economics, Mathematics, etc.) or equivalent experience

• Master’s degree in related field preferred

• 3-6 years of experience with 4 or more years in an analytical function, management consulting or corporate strategy, or a similar function preferred.

• Experience with data analysis and statistical analysis tools (SQL, R, Python, etc.)

• Loyalty or customer analytics experience

Your Team

This is an individual contributor role that will report to the Senior Director, Advance Analytics. You will have 6 peer teammate(s) and collaborate with cross functional departments on a regular basis.

Your Work Location

As our Manager of Customer and Loyalty Analytics, you will be based in our beautiful, state-of-the-art worldwide corporate headquarters in North Bethesda, MD. Less than 15 miles from Washington, DC, we’re located one block away from the North Bethesda Metro station, with service on the Red Line and the MARC Brunswick line, easy access to I-270, and plenty of free parking provided by Choice Hotels.

Salary Range

The salary range for this position is $113,000 to $130,000 annually. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP),

The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

+ Competitive compensation and benefits, including medical, dental, and vision coverage

+ Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance

+ Financial benefits for retirement and health savings

+ Employee recognition programs

+ Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We’re the hotel company for those who choose to bet on themselves – the underdog, the dreamer, the entrepreneur – because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today – for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward – giving our work at Choice a purpose larger than our business.

About Choice Hotels Financial Performance

Record total revenues grew 10% to $1.5 billion for full-year 2023 compared to the same period of 2022. Adjusted EBITDA for fourth quarter 2023 increased 11% to $125 million from the same period of 2022. Fourth quarter 2023 adjusted diluted EPS increased 14% to $1.44 compared to the same period of 2022. Please click here to review highlights of our Fourth Quarter and Full-Year 2023 Results.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.