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Overview

ABM is hiring an **_Airline Passenger Service Assistant_** in _our_ **_T. F. Green Airport_** _._

FULLTIME | PARTTIME | FLEXIBLE SCHEDULING

+ May be scheduled for weekends and holidays when needed

+ Time and a half on Sunday’s and observed holidays

+ Parking is free for ABM employees!

SALARY: $15/hr. plus tips

_The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data._

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2023 Employee Benefits | Front Line Team Members (https://www.abm.com/wp-content/uploads/2022/10/2023-Recruiting-Flyer-Frontline-10122022vEn.pdf)

**_Airline Passenger Service Assistant_** who provides extraordinary customer service are known to increase their earning potential between $25-$100 per week (example only).

Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable)

Parking is free for ABM employees!

Essential Functions

+ At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc.

+ Interact with passengers in a positive interpersonal way

+ Assist passengers in any way necessary to provide professional passenger relations (i.e. providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights)

+ Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes

Primary Duties and Responsibilities:

+ Safely transport passengers from gate-to-gate, curb-to-curb, or gate-to-curb dependent upon whether an in-terminal plan transfers, originating passenger or destination-arriving passenger.

+ At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc...)

+ Assist passengers at baggage claim as may be necessary

+ Dependent upon airport, coordinate with dispatcher for assignments

+ Coordinate with gate agents any wheelchair assisted passengers who will need gate agent assistance at time of boarding to board the aircraft

+ Interact with passengers in a positively interpersonal way

+ Assist passengers in any way necessary relative to professional passenger relations (i.e., providing directions, assisting with flight information, and any out-of-the-ordinary circumstances like delayed flights, etc...)

+ Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes

+ Complete thorough Incident Reports for any accidents or any out-of-the-ordinary events while transporting a passenger.

Qualifications:

+ Must be 18 years of age or older

+ Must meet all requirements to receive approval for working in specific ATS environments (if applicable)

+ Customer Service Experience

+ 1 yr. of similar work experience

\#200

REQNUMBER: 113879