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Systems Administrator (Night Shift)

Job ID: ATR 17440

Job Description

Job Title: Systems Administrator (Night Shift)

Eligibility: Candidate must have an active TS/SCI Clearance with the

ability to obtain a CI Poly

Job Description:

Night Shift / Weds (Alt) - Sat 1730-0530ET (Delta Team) 4 on, 3 off / 3

on, 4 off

The Systems Administrator, working as an Operations 24x7 Support

Technician, is a mission-essential teammate that actively provides tier

2+ Network & Infrastructure AQL/SLA Compliance and support of data

center & user facing systems in an enterprise environment. Systems

include but are not limited to: Virtual infrastructure (drive space

management, high availability systems, etc), Unix/Linux systems,

Microsoft Windows systems, Data Center LAN, Storage solutions, Oracle &

SQL database and other high priority systems in support of critical

CONUS and OCONUS operations. Ensures 99.99% uptime of enterprise systems

in a 24/7 mission critical environment. The Operations Support

Technician also provides oversight of the incident management process

and the change execution process. The daily tasks are described as

follows:

- Conducting real-time, pro-active SLA Compliance monitoring of compute,

cloud and network resources across the enterprise.

- Responding, triaging, and troubleshooting system alerts indicating

issues with data center components.

- Conducting hands-on administration and triage of virtual machines,

hosts, and other IT devices via vCenter and other virtualized management

interfaces. Administration consists of, but is not limited to: assessing

all virtual resources, consoling into virtual machines, triaging virtual

server issues, and restarting virtual machines.

- Providing first contact response and initial resolution for all

associated, technical engineering lanes within the environment

- Accurately log, ticket, and own/escalate incidents resulting from

infrastructure events.

- Managing and tracking execution of authorized changes throughout the

Change Management life cycle.

- Troubleshooting, accurately tracking and resolving assigned incidents

- Creating and tracking trend reports

- Creating and maintaining standard operating procedures and operational

reporting protocol for the purpose of communicating system and network

health with upper management, government customers, mission partners,

service providers, and agency executives.

- Interacting with vendors to coordinate the maintenance and replacement

of hardware that effects high and critical priority systems and

environments

- Maintaining extremely accurate, high level reporting of all issues

- Connectivity monitoring and SLA Compliance of cloud-based systems

- Provisioning thin client software

- Actively contributing to continual improvement of IT Operations and

processes

How would we describe our new teammate?

The ideal candidate is a skilled and trustworthy teammate that exhibits

the attributes of professionalism, integrity, effective communication,

trainability, and a high level of attentiveness. We would love to work

with a teammate that is willing to stay coachable, grow, and always

willing to help the team. Working in a 24x7, mission-essential

Operations environment, our new teammate should be ready and willing to

be punctual and present to help the customer on a consistent basis. A

teammate that has a positive attitude that exudes “How can I help or

make things better?” rather than “That isn’t my job” is an absolute

plus. Additionally, we’re also looking for the following:

• Effective investigation, triage, and troubleshooting of tier 2+ issues

in a virtual environment

• Thrives in medium to high complexity environments, demonstrating

excellent problem-solving skills and adaptability

• Exceptionally keen attention to detail

• Has an eye for innovation and constantly looks for ways to make the

delivery of service more efficient

What level of Education, Certification and Experience are ideal?

Bachelor’s Degree in Computer Science, Information Technology, or a

related technical discipline, or the equivalent combination of

education, technical certifications or training, or work experience.

3+ years of experience in systems administration

Must meet current DoD 8140 IAT Level II requirements or higher

Working knowledge and understanding of the ITIL V4 framework with the

intent of attaining ITIL V4 Foundations certification

Willingness to technically develop and gain additional technical

certification is a must

Highly Desired hands-on experience in the following areas:

- Virtual host and Server administration. Experience with Linux-based

operating systems is a plus

- Hands-on administration within a virtualized environment

- Enterprise-level monitoring suites/software (i.e. BMC

BPPM/TrueSight, HP NNM, Splunk, WhatsUp Gold, Nagios, etc.)

- Maintaining detailed, operational awareness of various

cross-functional, technical disciplines

Working experience with ITSM software suites, preferably ServiceNow

Must be eligible for a Top Secret/SCI clearance (with the ability

maintain a CI poly)

US Citizenship Required

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