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Position Overview

International is looking for a Lead ServiceNow Solution Engineer to support our Digital Transformation Journey.

In this role you will be responsible for IT Service Management (ITSM) and IT Operations Management (ITOM). You will be expected to play a lead role in the architecture and oversight of a technical team that provides day-to-day support and administration of these areas.

As the commercial vehicle industry undertakes its most significant transformation in a century, International stands at the forefront, a vanguard of the movement. No longer content with merely supplying trucks, buses, and engines, International is on a mission to redefine transportation. Embracing a bold digital transformation, International is ushering in a new era of complete and sustainable transport solutions.

Responsibilities

+ Assist in executing the IT strategy to drive the adoption and implementation of ITSM and ITOM best practices, ensuring alignment with business objectives and operational efficiency.

+ Build enduring relationships to foster collaboration and knowledge exchange.

+ Develop and oversee a strategic roadmap to enhance organizational excellence through the effective implementation and continuous improvement of ITSM services, processes, and tools.

+ Promoting and championing the benefits of ITSM and ITOM processes including but not limited to: Incident, Problem, Change, Request, Enterprise Monitoring and CMDB.

+ Analyze service performance metrics and drive process enhancements to improve service quality.

+ Ensure compliance with IT governance, risk management, and security policies.

+ Providing both technical and thought leadership for integrations and development of ITSM and ITOM tools while also promoting best practices.

+ Mentoring service and process managers on ITSM and ITOM concepts.

Minimum Requirements

+ Bachelor’s degree

+ At least 8 years of software engineer experience

+ At least 1 year of lead experience

OR

+ Master’s degree

+ At least 6 years of software engineer experience

+ At least 1 year of lead experience

OR

+ At least 10 years of software engineer experience

+ At least 1 year of lead experience

Additional Requirements

+ Qualified candidates, excluding current International Motors employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. International Motors does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

+ Experience in mapping infrastructure components to business and technical services to enhance visibility, dependency management, and service impact analysis.

+ Demonstrated experience in ITSM frameworks

+ Extensive experience with ServiceNow and SolarWinds

+ Fundamental understanding of key technologies relevant to ServiceNow implementations, including Web Services, LDAP and JavaScript.

+ Demonstrated ability to influence and consult (on pros, cons, and risks).

+ Provide thought leadership in solving business processes and technical problems.

+ Ability to analyze data findings to draw conclusions and develop actionable recommendations.

+ Excellent communication skills.

+ Ability to explain complex practices, processes, or procedures in clear and simple terms.

+ Demonstrated experience in leading process improvement and organization change initiatives.

+ Proven expertise and overall responsibility in customer service and contact center services, performance, and new generation capabilities.

+ Excellent presentation, time management, and collaborating skills.

+ Plans and carries out responsibilities with minimal direction.

+ Ability to collaborate effectively with individuals from diverse cultural backgrounds.

Benefits and Compensation

We provide a competitive total rewards package which ensures job satisfaction both on and off the job. We offer market-based compensation, health benefits, 401(k) match, tuition assistance, EAP, legal insurance, an employee discount program, and more.

For this position, the expected salary range will be commensurate with the candidate’s applicable skills, knowledge and experience.

You can learn more about International’s comprehensive benefits package at https://careers.international.com/#benefits.

Company Overview

ABOUT TRATON

With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world’s leading commercial vehicle manufacturers. The Group’s product portfolio comprises trucks, buses, and light-duty commercial vehicles. “Transforming Transportation Together. For a sustainable world.”: this intention underlines the Company’s ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group’s commercial growth.

ABOUT INTERNATIONALFrom a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit www.International.com (https://www.international.com/our-company) .

*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.

EEO Statement

International is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email [email protected] to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.