• Supervisor, Production Operations (On-site)

    Broadridge Financial Solutions (Urbandale, IA)


    At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team.

     

    This role will support the Director of Operations in overseeing the daily processing of all functions pertaining to the preparation and release of manual insertion and Assembly jobs in Urbandale Production, including leadership over associates performing these tasks. This person will further the departmental vision of operational excellence and client satisfaction, in alignment with Broadridge's goal to drive improvements in productivity , efficiency and quality. The Supervisor must ensure all department Service Level Agreements with Broadridge Clients are met in the most cost-efficient manner without sacrificing quality of the products.

     

    This is an on-site role that will be assigned to a Broadridge location where you will work 100% of the time.

    Responsibilities:

    + Oversees the daily activities related to preparing and processing jobs requiring manual insertion, while ensuring quality and accuracy

    + Monitors inventory levels and material movement to ensure the timely processing of jobs

    + Builds, develops and leads team members t meet workload. Ensures staffing schedules are maintained (including both full-time and temporary labor) to meet department goals

    + Practices effective communication critical to interacting across teams for daily workload as well as supporting team members, providing feedback, and following up on items

    + Prepare and deliver periodic performance reviews to recognize/reward strong performance, as well as counsel for improvement and ensure accountability when necessary

    + Works closely with internal SME's and Broadridge vendors to effectively maintain and assess equipment

    + Develops, implements, and monitors key performance indicators to effectively lead team and equipment performance

    + Where appropriate, develops and maintains procedures to ensure effective processes and availability of instruction for team members

    + Responsible for understanding applicable Broadridge policies and procedures; collaborate ib audit activities

    + Perform other related duties as may be requested.

    Skills:

    + Strong analytical skills; must be able to plan and execute on workload and staffing needs

    + Proven ability to lead teams and meet daily service level agreements ("SLA")

    + Strong written and verbal communication skills. Ability to effectively interact across teams

    + Proficient with using advanced tools in Microsoft Office applications (Outlook, Word, Excel, PowerPoint , Project, and/or Visio).

    + Attention to detail

    Requirements:

    + 3+ years of supervisory experience with a proven track record of meeting /exceeding performance targets

    + Bachelor Degree in business, management, or related discipline preferred

    + Flexible schedule, including nights, weekends and holidays as required to support Operations

    #LI-MJ1

    We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.

     

    Disability Assistance

     

    We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

     

    US applicants: Clickhere (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) to view the EEOC " Know Your Rights " poster.

     

    If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected] .

     

    Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference (https://www.broadridge.com/about/sustainability/) . Our unique culture is guided by the Service-Profit Chainthe idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.

     

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    Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive , and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.

     

    We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.