• Executive Care Technical Advisor

    Procter & Gamble (Cincinnati, OH)


    Job Location

     

    Cincinnati

    Job Description

    Eligible Geography:

    This role is based at the Cincinnati General Office, with periodic need to work from Mason and Winton Hill Business Centers.

    Key Responsibilities

    Unique EA level position providing Information Technology and Meeting Services Support and a key business partner to P&G’s Senior Executive Leadership Team (C-Suite). The Executive Care Technical Advisor is a critical and highly visible role, requiring a strong level of trust, need for confidentiality, possessing strong written and verbal communication skills, leadership, pride in ownership, and a background / interest in IT support. This expert will have end to end ownership for managing the executive conference room, own scheduling, operation of technical equipment and leading the producing of standard video recording of town halls and other events that leverage C11 Studio. Experience with virtual meeting technology and OBS Studio software preferred. This role also provides meeting support (in person and virtual), triaging and fixing PC issues, O365 troubleshooting and support of mobile devices. On site required.

     

    Skills You Can Expect to Learn/Build in This Job: Meeting Technology, Communication, ITIL, ServiceNow, Basic Project Management, User Experience, O365 Application Expertise

    Job Qualifications

    + Trustworthiness: Ability to build relationships with the customer base and demonstrate reliability and integrity.

    + Confidentiality / Data Confidentiality: Operate with a strong understanding of the need for confidentiality in communications and interactions. Will be included in the Insider Trading List for P&G.

    + Data Privacy: Must complete Data Privacy Training and apply that knowledge to daily operations.

    + Emotional Intelligence: Ability to interact with senior leaders and their executive assistants with confidence and professionalism.

    + Strong Communication Skills: Excellent written and oral communication skills.

    + Technical Capability: Proficiency in PC, Mac, mobility, meetings, video conferencing, and O365 for basic IT troubleshooting and support. Previous experience in meeting support and/or PC or Mac support is a plus.

    + Growth Mindset: Passion for learning new technologies and a willingness to become more digitally savvy. Previous support or customer service experience is a plus.

    + Discipline in Operations: Strong prioritization skills to manage issues and requests effectively, ensuring timely resolution for Executive Care customers. Detail-oriented with strong follow-up skills.

    + Ownership: Ability to see the big picture and make decisions that are in the best interest of the end-to-end business.

    + Learning Agility: Openness to hands-on learning and viewing mistakes as opportunities for growth and development.

     

    Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary + bonus (if applicable) + benefits. Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process.

     

    We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

     

    Immigration Sponsorship is not available for this role. For more information regarding who is eligible for hire at P&G along with other work authorization FAQ’s, please click HERE (https://faq.pgwebtools.com/us-work-authorization-faqs/) .

     

    Procter & Gamble participates in e-verify as required by law.

     

    Qualified individuals will not be disadvantaged based on being unemployed.

     

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

     

    Job Schedule

     

    Full time

     

    Job Number

    R000129084

    Job Segmentation

     

    Recent Grads/Entry Level (Job Segmentation)

    Starting Pay / Salary Range

    $72,400.00 - $92,700.00 / year