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IT Support Assistant, Multiple Positions (Provisional)

GENERAL DUTIES

Work tasks include as:

-Operating, transporting, adjusting, and installing/configuring computing and related equipment

-Communicating with technology users and staff to understand, identify, document and resolve problems

-Performing simple repairs to computing and related equipment.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/

CONTRACT TITLE

IT Support Assistant

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

The Borough of Manhattan Community College (BMCC) is a vibrant, pluralistic learning community committed to students’ intellectual and personal growth. The College bridges the economic and educational opportunity gap for students, more than half of whom are the first in their families to attend college. Working to strengthen a culture of care inside and outside the classroom, we share a passion for learning with students from around the world. Strategically located in downtown Manhattan, the College is in close proximity to the artistic communities of Tribeca and SoHo, the dynamic downtown financial district, and the center of New York City government at City Hall. BMCC prides itself on the diversity of our students. We are an inclusive community that promotes an atmosphere of mutual respect for each member’s ethnicity, gender, age, disability, religion, political preference, sexual orientation, gender identity, and national origin, among other personal characteristics. BMCC’s motto speaks to this shared sense of purpose and possibility: Start Here, Go Anywhere. We strive to increase degree completion, successful transfer, career achievement, and service and leadership within our community, New York City, and beyond.

Under direct supervision of a senior technical team member, the IT Support Assistant will perform a wide range of information technology related work in areas to include but not limited to: application development, application support, IT security, web development, networking, project management as well as management analysis and policy development.

Key responsibilities may include, but are not limited to:

- Assist with the configuration and troubleshooting of applications, network and security related issues.

- Test new functionalities in applications and systems.

- Collaborate with vendors to troubleshoot IT security systems and resolve network-related issues.

- Support various IT systems (e.g., Wireless, AMAG, Access, Internet) and perform event logging.

- Maintain inventory, manage stock levels, and handle computing equipment operations, adjustments, and installations.

-Work at the help desk on a rotation basis, answering queries from students and staff, and creating support tickets as needed.

- Assist with setting up and maintaining network devices like routers, switches, and access points.

- Help with network cabling, including running and organizing cables, and troubleshoot and maintain networked printers, including connectivity and configuration issues.

- Identify, document, and resolve issues for technology users and staff, including performing simple repairs, and maintaining documentation for network settings, devices, and troubleshooting steps.

- Provide general IT support, including assisting with computer setups, system updates, ID card production, and resolving network access problems.

MINIMUM QUALIFICATIONS

1. High School Diploma, G.E.D., or equivalent

2. Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology

3. Demonstrated English Language proficiency

4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

OTHER QUALIFICATIONS

PREFERRED QUALIFICATIONS

Preferred Qualifications Include:

- Possess a strong interest in the field of information technology.

-Familiarity with basic PC/Network troubleshooting, and understanding of DHCP, DNS, and Trace route.

- Excellent organizational skills with the ability to prioritize, plan, follow-through on tasks, and handle multiple and competing priorities.

- Willingness to take on new assignments and to complete assignments on time and to a high level of quality.

-PC/printer deployment, hardware troubleshooting experience, and ability to install software remotely and on-site.

- Strong analytical skills and decision-making capabilities.

- Ability to communicate effectively.

- Demonstrate high level of professionalism.

- Knowledge of Microsoft Office 365, windows and mac, ticketing system, various anti-virus products, and Zoom.

COMPENSATION

New Hire: $43,390*

Incumbent: $49,032

*This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

HOW TO APPLY

For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your ex-perience and credentials fulfill the responsibilities and qualifications outlined. The direct link to the job opening from exter-nal sources is:

https://hrsa.cunyfirst.cuny.edu/psc/erecruit/EMPLOYEE/HRMSCG/c/HRS\_HRAM\_FL.HRS\_CG\_SEARCH\_FL.GBL?Page=HRS\_APP\_JBPST\_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=29955&PostingSeq=1

Current CUNY employees must apply through CUNYfirst Employee Self Service using your login credentials. After you login to CUNYfirst, navigate to job openings by following the path from the Main Menu: Employee Self Service –>Careers

CLOSING DATE

May 8, 2025

JOB SEARCH CATEGORY

CUNY Job Posting: Information Technology/Technical

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

29955

Location

Borough of Manhattan CC