• Front Office Supervisor

    Marriott (Ocala, FL)


    Additional Information

    **Job Number** 25066496

    **Job Category** Rooms & Guest Services Operations

    **Location** Courtyard Ocala, 3712 SW 38th Avenue, Ocala, Florida, United States, 34474VIEW ON MAP (https://www.google.com/maps?q=Courtyard%20Ocala%2C%203712%20SW%2038th%20Avenue%2C%20Ocala%2C%20Florida%2C%20United%20States%2C%2034474)

    **Schedule** Full Time

    **Located Remotely?** N

    **Position Type** Non-Management

    **Additional Information:** This hotel is owned and operated by an independent franchisee, HVCG Ocala 3712 LLC. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

     

    Front Office Supervisor

     

    Lead a team of dedicated hospitality professionals in delivering exceptional guest experiences. As a Front Office Supervisor, you will play a crucial role in the hotel’s day-to-day operations, ensuring seamless guest interactions and smooth front desk procedures. You’ll have the opportunity to shape the guest experience while fostering a culture of excellence and innovation. If you’re an experienced leader of service-oriented teams and have a knack for strategic thinking, this is your chance to make a significant impact.

     

    Join Our Team & Lead with Hospitality

     

    Are you passionate about creating great guest experiences? Are you a natural leader who enjoys working in a people-focused environment? We’re looking for a Front Office Supervisor to help lead our front desk team and ensure every guest feels welcome from the moment they arrive.

     

    This is a great opportunity for someone with hospitality experience ready to take the next step, or for a proven supervisor who loves coaching teams and delivering excellent service.

    What You'll Do:

    As Front Office Supervisor, you’ll play an important role in the daily operations of the hotel — supporting both guests and team members. You’ll lead by example, assist with training, and help ensure everything at the front desk runs smoothly.

    Your responsibilities will include:

    Leading front desk operations during your shift

     

    Providing friendly, thoughtful service to every guest

     

    Assisting with guest check-ins, check-outs, and reservations

     

    Responding to guest requests and resolving concerns

     

    Ensuring front desk processes are upheld

     

    Cross-check guest billing for accuracy to ensure payments and charges are correctly routed in the system

     

    Promote a positive work culture

     

    Provide leadership, and lead by example

     

    Coach and support front desk team members

     

    Implement training programs

     

    Emphasize and promote effective utilization of software and tools

     

    Make every guest feel welcome and special

     

    Communicate with other hotel departments to ensure seamless guest experiences

     

    Providing shift coverage

     

    Supporting general hotel operations as needed

    What We're Looking For:

    Previous hospitality or customer service experience required

     

    Prior leadership or supervisory experience is a plus, but not required

    Strong communication and problem-solving skills

    A positive, team-oriented attitude

     

    Comfortable with technology and learning hotel systems

     

    Reliable, organized, and able to multitask in a busy environment

     

    Flexibility to work a variety of shifts, including nights, weekends, and holidays

    Physical Requirements:

    Ability to stand for long periods

     

    Ability to walk the property and occasionally lift up to 50 lbs

     

    Comfort working both indoors and outdoors in varying conditions

     

    Why Join Us?

     

    Supportive and welcoming team environment

     

    Opportunities to learn and grow your hospitality career

     

    Training provided — we’ll set you up for success

     

    Employee discounts and hotel perks

    Competitive pay

    Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. Click the “Apply” button to get started.

     

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

     

    _This company is an equal opportunity employer._

     

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