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Description

Do you have a passion for understanding how customers engage with smart home technology? Do you want to influence how Alexa makes home and life better for customers? The Alexa Smart Home Growth team is looking for an experienced Customer Insights Manager who want to deep dive customer motivations, barriers, and behaviors to uncover insights that influence business and product roadmap decisions. Your research will inspire the organization to invent new Alexa based experiences on behalf of customers, impacting millions of lives.

Successful candidates will relentlessly pursue customer insights and understand how to turn them into actionable product, marketing, or business recommendations. You are analytical and thrive in complex data sets, turning them into simple business proposals that excite leadership. You'll draw from past experiences to lead the organization in how to think about different research approaches, and will be expected to apply them to a range of research questions. You are a strong collaborator and are expected to build relationships with internal researchers to ensure your studies raise the bar while engaging to positively build our Devices research community. You know how to be scrappy but can also operate as part of a larger team and business. You’ll have proven to be persistent but diplomatic and take challenges head on with a positive, play-to-win attitude that influences others around you.

This role requires ‘outside the box’ thinking to find new ways that help us get closer to customers faster. While you will employ traditional methods of product research, we have aspirations that will require a different way of thinking. Technically, you have deep expertise in design, creation, management, and business use of surveys, randomized experiments (including conjoints, maxdiff, and other choice tasks), and the latest quantitative research tools such as AI. You have a breadth of experience managing brand level, product attribute, and marketing studies.

About the team

Our homes are an important part of our daily experiences, now more than ever. They are where life happens, where we grow up, where we laugh, bond and feel safe and secure. Smart homes help make our lives easier, safer and more entertaining. You can be part of the team that delivers that value to our customers, and in doing so you can shape the future of the smart home. Join a rapidly growing team filled with opportunity to both deliver on new ideas as well as scale your impact. You will be part of a team that embraces calculated risk taking, moves fast to bring value to customers and has fun together while doing so.

Basic Qualifications

- 3+ years of hands-on experience conducting customer insights or marketing research or strategic management consulting

- BA/BS in research, statistics, experimental psychology, cognitive science, social science, human computer interaction, or related discipline

- Experience leading large and complex studies, including scoping with business leaders, study design, data collection, data analysis, recommendations, and presenting results to senior management

- Experience working with stakeholders to understand priorities, define the roadmap, and to collaborate on studies and actions to improve our customers' experience

- Demonstrated ability to manage ambiguity and understand complex business problems across business units, geographies and product lines to create hypotheses and translate this into analysis requirements and identify meaningful insights

- Experience conducting qualitative or mixed methods research end-to-end (designing, executing, analyzing, drafting actionable recommendations, and presenting up to senior leadership)

Preferred Qualifications

- Experience using Excel, Word, data visualization tools (Tableau, Quicksight) and statistical tools like SPSS/SAS/R/Q

- Possess flexibility and have a track record of delivering results in a fast-paced, highly ambiguous work environment

- Strong communicator with excellent verbal and written presentation skills

- Be a self-starter and an independent thinker who follow-ups on responsibilities in a timely manner while also being a strong team player

- Be a problem solver who always thinks about what to do next

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $117,100/year in our lowest geographic market up to $193,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.