"Alerted.org

Pay Rate

$ 24.34 per hr

Telecommute Status

Onsite

Announcement

PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position:

AbilityOne

This position is on a federal AbilityOne contract that requires that most of the work hours are performed by employees with disabilities. Due to program requirements, this particular position needs to be filled by a person with a disability

Job Description

PRIDE Industries

Job Description

**Job:** Service Order Dispatcher

**Job Code:** G86 - RU-Service OrdDisp2Shift2

**SCA Occup:** 01320 Service Order Dispatcher

**Salary Grade:** Federal Wage Determination or Collective Bargaining Agreement

**FLSA Status:** Non-Exempt

**Approval Date:** March 2017

POSITION SUMMARY:

Under general supervision a Service Order Dispatcher receives, records, and distributes work orders to service crews upon customers; requests for service. The dispatcher records information, prepares work orders, schedules service, dispatches service crews, keeps a record of work orders and service calls, relays information to other departments, and communicates with the customer to ensure satisfactory service.

TYPICAL DUTIES:

1. *Observe, receive, obtain, and document information from multiple sources, with focus on customer service;

2. *Research complaints and recommend resolutions;

3. *Translate oral information from the client accurately into work order software;

4. *Identify, organize, plan, and prioritize requirements of maintenance and repairs;

5. *Relay work orders, messages, and information to others by phone, 2-way radio, written form, e-mail, and in person;

6. *Create, coordinate and track service orders to ensure work is authorized and meets time requirements;

7. *Audit and maintain documents for accuracy and completeness;

8. *Represent PRIDE to customers, public and other external sources;

9. *Follow all safety rules;

10. May schedule maintenance service;

11. Performs other duties and projects as required.

* Denotes Essential Job Function

MINIMUM QUALIFICATIONS** **:

• Computer literacy including skill to operate word processing, spreadsheet, Internet, and service order applications;

• Ability to communicate effectively orally and in writing, and to respond to questions from vendors, customers, management, and others;

• Ability to build effective working relationships with staff, customers, and others;

• Follow organized, structured procedures to provide services to serve customer and identify best alternative solutions to problems;

• Ability to compile, code, categorize, calculate and verify information with attention to accuracy and detail.

• Ability to manage and accurately track resources and time, and adapt to changing work priorities;

EDUCATION REQUIREMENTS:

Not Applicable

CERTIFICATES OR LICENSES REQUIRED:

The following licenses or certificates may be required depending on local, state and/or contract requirements;

Valid Driver's License

PHYSICAL REQUIREMENTS:

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance:

• Maneuvering to and around equipment

• Bending, stooping, and reaching

• Utilizing keyboard

• Monitoring computer systems

• May include viewing computer/CCTV monitor(s) and detailed work requiring close vision

• Moving or lifting boxes up to 25 pounds

• Answering/making phone calls

• Communicating with others

WORK ENVIRONMENT:

Work is primarily performed at a customer’s location in an office / shop environment with limited privacy and some exposure to background noise and/or noise from equipment. Transporting to locations with the work site may be required. Employees may also be exposed to extreme cold or heat.

DISCLAIMER:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.

_At PRIDE, we make a difference in the lives of many, one job at a time._

How to Apply

If you are interested in working for this unique organization that blends business with a social mission, please apply online at   www.prideindustries.com .

Visit our website to learn more!

PRIDE will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of all federal, state, and local laws.

Thank you

**Pay Rate** _$ 24.34 per hr_

**Job ID** _2025-18957_

**Type** _Full Time Regular_

**Location** _US-AL-Fort Novosel_

Our commitment to an inclusive workplace

PRIDE Industries is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We embrace the unique differences of our employees because that is what drives innovation and the success of our business. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations.