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Accounting Assistant II -Utility Billing (Bilingual, Spanish/English)

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Accounting Assistant II -Utility Billing (Bilingual, Spanish/English)

Salary

$24.72 - $33.13 Hourly

Location

Tigard 97223, OR

Job Type

Full-time

Job Number

2025

Department

Finance & Information Services

Opening Date

04/17/2025

Closing Date

5/11/2025 11:59 PM Pacific

+ Description

+ Benefits

+ Questions

Overview

OUR PURPOSE

At the City of Tigard, our talented, industrious, and innovative municipal government professionals have been providing essential services and recreational spaces to Tigard’s growing community for over 60 years. City of Tigard team members enjoy meaningful work, a diverse and inclusive culture of belonging, job specific flexibilities and opportunities for growth and advancement. Incorporated in 1961, Tigard is Oregon’s 12th largest city and is part of the Portland metropolitan area.

OUR VALUES

At Team Tigard, we are the ambassadors of our municipal services to the members of our community. We aspire to treat all people with dignity, respect, and care; to demonstrate the equitable and sustainable practices that are environmentally and fiscally sound, and to engage with each other as trusted colleagues to achieve excellence in all we do. We do the right things, and we get things done.

Examples of Duties

This position requires strong customer service skills (over phone and in person), must be skilled in multiple areas in an open office environment, knowledge of bookkeeping principles and practices, use of a variety of computer programs (Utility Billing, Cash Receipts & Microsoft Office Suite), ability to use ten-key/calculator, ability to perform calculations, review of numeric data, understand written and Oral instructions, establish and maintain effective working relationships with co-workers and the public.

+ Assist customers at the utility billing counter at City Hall by answering questions, processing payments, and updating customer accounts relating to the City’s utility billing function. Explain utility rates, charges and funds, and provide information regarding water consumption, utility programs, services, policies and procedures. Research and resolve inquiries and assist customers with completing forms.

+ Support in-person customers applying for or renewing their Tigard business licenses. Assist customers with the application, process payments, and answer questions.

+ Reconcile payments against appropriate subledgers.

+ Greet customers who are entering Tigard City Hall and offer general and directional assistance. This may include engaging the customer in conversation and performing research to provide appropriate referrals when requested services are not City services. Direct customers to the appropriate location by verbally describing directions.

+ Show compassion and empathy to all visitors and provide appropriate and professional assistance.

+ Handle utility billing tasks, including updating and maintaining accounts, making billing adjustments, processing customer work orders. Provide customer support by phone and email.

+ Work independently and use good judgement to communicate with supervisors about important needs and situations.

+ Be punctual to provide customer service according to the hours of the utility billing department.

+ Act with respect and integrity, promote, and support learning in the workplace.

Minimum Qualifications

Any combination of training and experience which would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:

Accounting Assistant II

+ Equivalent to the completion of the twelfth (12th) grade AND

+ Two (2) years of experience in processing accounting documents, maintaining accounting records, and/or billing and collections.

+ Fluency in English/Spanish

Supplemental Information

Union Representation: SEIU

Schedule: Monday- Thursday 7:30 a.m.-6:00 p.m. (This position is not remote-work eligible)

Additional Compensation: 5.5% Bilingual Pay Incentive.

How to apply: Please apply online. We do not accept applications via email. Applications must be received by Human Resources by the closing time/date.

IMPORTANT: In lieu of resumes and cover letters, the City of Tigard evaluates each applicant's work history and responses to supplemental questions. Please complete the application and answer the supplemental questions thoroughly to ensure our subject matter experts can appropriately evaluate your experience.

ATTENTION VETERANS: To receive veterans' preference, please upload your DD214/Separation documentation

In addition to being a great place to work (https://www.tigard-or.gov/your-government/departments/human-resources/jobs) , the City of Tigard offers competitive employee benefits for full-time and part-time employees working 20 or more hours per week:

Choice of health and dental plans

Generous retirement plan

City-paid HRA-VEBA

Paid vacation and sick leave

10 paid holidays plus 20 additional hours of floating holiday time

Life and disability insurance

Universal transit pass through TriMet

This job classification is represented by the Service Employees International Union (SEIU), OPEU Local 503

Click here (https://www.tigard-or.gov/your-government/departments/human-resources/benefits) for more detailed benefits information.

01

Which of the following best describes your highest level of education?

+ High School Diploma or Equivalent

+ Associate's Degree

+ Associate's Degree and additional coursework

+ Bachelor's Degree

+ Bachelor's Degree and additional coursework

+ Master's Degree or higher

02

Which best describes your years of experience in processing accounting documents, maintaining accounting records, and/or billing and collections?

+ less than 1 year

+ 1-2 years

+ 2 or more years

03

Do you read, write and speak fluent Spanish?

+ Yes

+ No

04

This position interacts with the community on the phone and in person. Community members contact the city often times upset about their bill. Please describe a time you handled an angry customer and how you de-escalated and resolved the situation.

Required Question

Employer

City of Tigard

Address

13125 SW Hall Blvd Tigard, Oregon, 97223

Website

http://www.tigard-or.gov

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