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Account Manager (Southeast)

Description

The Account Manageris responsible for growing and retaining their assigned Dodge Construction Network (Dodge) clients by proactively problem solving and determining the path to value for each customer. The customers will primarily be small to medium businesses, including General Contractors, Subcontractors, and other verticals inside the commercial construction industry.

Thisis afull-timepositionandreports directly to theDirector, Regional Sales.

_Preferred_** **_Location_

This is a remote, home-office role and candidates mustbe located in the Southeast region of the United States. There is a strong preference to hire in a major metro such as Richmond, VA, Raleigh, NC, or Greensboro, NC, but highly qualified candidates in other states within this region may be considered.

_Travel Requirements_

A willingness to travel as needed for face-to-face meetingswith accounts is required.

_Essential Functions_

+ Responsible for building and maintaining strong relationships with existing clientstoinclude understanding clients' needs, providing support and ensuring customer satisfaction

+ Develop strategies to increase sales and revenue for existing clientsincludingupselling additional products and services, negotiating contracts and identifying new opportunities within the account by developing and executing strategic account plans for key clients, outlining objectives, tactics, and timelines to maximize account growth and retention

+ Develop relationships with existing clients that allow the Account Manager to uncover potential customer dissatisfaction early

+ Overcome objections by reinforcing the value of the products they have purchased from Dodge through customer analytics and ongoing value selling

+ Serve as the primary point of contact for clients, addressing their inquiries, resolving issues and drive value

+ Collaborate with internal teams such as Marketing, Product and Customer Care to meet the clients' specific needs

+ Act as a client advocate within the organization, ensuring that client feedback, concerns, and needs are communicated effectively to relevant departments for prompt resolution and product improvements. - wholly own the customer experience

+ Provide training andsupport toclients on using products or services effectively. This could include product demonstrations, training sessionsand orassistance in creating and updating their profile or saved searches

+ Attain all KPIs designed to improve account retention, including contact rate,upsell, renewal and retention ratios

+ Follow SOPs for all account interactions within standard CRM systems and other tools

+ Ensure that you take advantage of all job, product, and industry-related training opportunities

+ Overall, play a critical role in driving sales growth, fostering strong client relationships, while ensuring customer satisfaction and retention of assigned accounts

_Education Requirement_

Bachelor's degreein a related field or equivalent education and work experience.

_Required_** **_Experience_** **_, Knowledge_** **_and Skills_

+ 3+ years of relevant sales experience

+ Proficiency in desktop software programs (Word, Excel, PowerPoint)

+ Ability to learn SaaS products

+ Basic construction industry knowledge or ability to learn construction industry knowledge

+ Technical skills

+ Superior personal integrity and ownership of outcomes

+ Exceptional communication skills

+ Relationship building and client-centric skills

+ Ability to coach customers on best practices and uncover pain and solution

+ Empathetic small business growth mindset to identify meaningful opportunities for customers benefit

+ SKILLS: Communication/Interpersonal, team building, growth mindset, conflict resolution, organization, effective writing and presentation, problem solving, decision making and time management

_Preferre_** **_d_** **_Experience_** **_, Knowledge_** **_and Skills_

+ Working in a SaaSbased environment

+ Previous CRMororder managementexperience

_About Dodge Construction Network_

Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliablegrowth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.

Dodge isthe catalyst for modern construction.

_Salary Disclosure_

_Base Salary range: $_ _6_ _0_ _,000-$_ _7_ _0_ _,000 Base + UNCAPPED COMMISSIONS!_

This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and otherjob-relatedfactors.Dodge Construction Network’scompensation and rewards package for full time roles includes a market competitive salary,comprehensive benefits, and, for applicable roles,uncappedcommissions plans or an annual discretionary performance bonus.

_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the_** **_future require sponsorship for employment visa status._

_A b_** **_ackground check_** **_is_** **_required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job_** **_and_** **_consistent with all federal state and local ordinances._

_Reasonable_** **_Accommodation_

_Dodge Construction Network_** **_is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **[email protected]_** **_._

_Equal Employment Opportunity Statement_

_Dodge Construction Network is an Equal Opportunity Employer._** **_We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people._** **_All employment decisions shall be_** **_based on merit,_** **_qualifications,_** **_and business needs_** **_without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status,_** **_pregnancy,_** **_sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._

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