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The root of the word culture comes from the Latin word meaning “to care”. At its core, our culture is about caring; caring for our customers, our employees and the communities we serve. Relationships drive everything we do and how we do it. Bangor Savings Bank is committed to maintaining an environment that fosters diversity, inclusion, collaboration and continuous growth. Our invigorating culture and strong values lead to our continued recognition as one of the “Best Places to Work” in Maine and New Hampshire.

Bangor Payroll is an exciting division of Bangor Savings Bank which continues to experience incredible growth! If you are interested in joining our dynamic, fast paced environment accompanied with future career growth opportunities, this is the job for you! Bangor Payroll is looking to add a Client Success Consultant Level 1 to our team.

Job Description

The Client Success Consultant i s a skilled professional who is eager to learn and is responsible for growing their expertise in payroll knowledge and systems, while providing support to customers. The Client Success Consultant will demonstrate proficiency in all a spects of the payroll system, and modules . This role requires problem-solving abilitie s , high attention to detail, strong communication skills, and the ability to assist clients with requests . Committed to our You Matter More Promise, the Client Success Consultant Level 2 will be dedicated to delivering the highest level of customer service and developing strong, long-lasting relationships.

Responsibilities:

+ Expand expertise in payroll systems, working towards becoming proficient in nearly all aspects of the system to provide comprehensive support to customers.

+ Assist clients with payroll requests by demonstrating problem-solving skills and providing expert-level guidance and communication.

+ Works independently, proactively taking on additional projects, updating procedures, and managing higher-level tasks and responsibilities.

+ Deepen customer relationships by delivering exceptional service, embodying the “You Matter More” philosophy, and getting to know customers on an individual basis to meet their specific needs.

What You’ll Need to be Successful:

+ Strong problem-solving skills, capable of handling more advanced requests with confidence.

+ Excellent communication skills, both written and verbal, for effective collaboration with internal teams and external customers.

+ Ability to work independently and with a team, manage time effectively, and take initiative on projects or tasks.

Preferred Qualifications

+ High School Diploma or equivalent required

+ College, business or professional training preferred

+ Payroll experience is helpful, but not required

+ Strong communication skills, verbal and written required

Physical Demands/Conditions Requirements:

+ General office environment

+ Moderate lifting (to 35 lbs.) required

+ Moderate reaching, walking, sitting and standing required

+ Occasional in-state travel required for client training

Equipment Used:

+ General office equipment

External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.

At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement.

We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done.

At Bangor Savings Bank, the work our employees do each and every day allows us to deliver on our promise to make a difference in the lives of people in New England in a way that really matters.

Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.