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Veterinary Technician Supervisor – Emergency & Critical Care Service

Are you a dedicated Certified Veterinary Technician passionate about Emergency & Critical Care? Are you ready to take the next step in your career by leading a dynamic team? **VCA Veterinary Emergency Service & Veterinary Specialty** Center in **Madison, WI** , is expanding its leadership team and is seeking a **Veterinary Technician Supervisor** to oversee our Emergency & Critical Care Service.

Why Join Our Team?

As a Technician Supervisor, you will play a vital role in advancing high-quality veterinary medicine and patient care. You’ll lead by example, mentoring and supporting a talented team of technicians and assistants while fostering a collaborative, empowering work environment. Partnering with our Medical Director, Hospital Manager, and SpecialityTechnical Supervisor, you’ll help ensure the hospital operates efficiently, with a focus on excellence in both patient and client care.

This is a **working supervisory position** where you’ll combine leadership duties with hands-on technical responsibilities.

Key Responsibilities

In addition to performing all Veterinary Technician responsibilities, your duties will include:

+ **Leadership & Mentorship:**

+ Mentor and support Emergency & Critical Care (ECC) technical staff, including Certified Veterinary Technicians (CVTs) and Veterinary Assistants (VAs).

+ Assist in onboarding, training, and continuing education.

+ Foster a positive, inclusive workplace culture focused on teamwork and growth.

+ **Staffing & Scheduling:**

+ Participate in hiring and interviewing processes.

+ Create and manage staff schedules.

+ Approve/deny vacation requests and track staff absences.

+ **Performance & Policy Management:**

+ Conduct regular one-on-one meetings and address staff concerns.

+ Monitor adherence to hospital policies and provide performance feedback, including disciplinary actions in collaboration with HR.

+ Manage time sheets and process pay adjustments, bonuses, and differentials.

+ **Operational Excellence:**

+ Collaborate with Technical Supervisor and ECC Leads on hospital safety inspections, monthly reporting, and documentation.

+ Assist with training initiatives and support staff meetings.

What We’re Looking For

We are seeking a highly skilled and dedicated leader who is committed to creating a thriving work environment where employees feel valued and empowered.

Qualifications:

+ Licensed Veterinary Technician (CVT, LVT, or RVT).

+ 3+ years of clinical experience in veterinary medicine, with a focus on Emergency & Critical Care preferred.

+ Proven team leadership experience.

+ Strong communication and interpersonal skills.

+ Passion for veterinary medicine and elevating team performance.

Schedule

This is a **full-time position** with a **4 x 10-hour shift** schedule. Day or Swing availability required.

Benefits of** **J** **oining** **Our** **Team!

VCA offers a comprehensive benefits package to support the health, well-being, and professional development of its associates. Key benefits include:

Health & Well-being:

+ **Mental Health:** Access to the Lyra mental health platform, including up to 12 therapy sessions per year, guided self-care, and meditation resources.

+ **Full Healthcare:** Comprehensive medical, dental, and vision insurance with HSA/FSA options, as well as fertility benefits.

+ **Paid Time Off:** Paid vacation, sick, parental, and bereavement leave.

+ **Financial Support:** 100% employer-paid short-term and long-

+ **Protection:** Access to the Better Together Fund for crisis support in qualifying situations.

+ **Perks:** Rabies prophylaxis vaccine and titer testing.

Professional Development:

+ **Education:** Continuing Education (CE) allowance for veterinarians and credentialed veterinary technicians, along with access to WOOF University®, which includes RACE-approved courses.

+ **Latest Tech & Innovation:** Opportunities to work with the latest technology and programs that encourage innovation and creativity, such as VCA Next.

+ **Sponsorships:** Penn Foster and VTNE test prep sponsorships, as well as VTNE prep courses.

+ **Discounts:** Discounted Low-Stress Handling, Fear Free, and AAFP Cat-Friendly certifications, along with VETGirl and VIN subscriptions.

+ **Freebies:** Free NAVTA membership and a free subscription to Plumb’s.

+ **Programs:** Leadership development and mentorship programs.

Additional Benefits:

+ **Retirement:** 401(k) retirement savings plan with increasing employer contribution.

+ **Full Coverage:** 100% employer-paid professional liability coverage and life insurance coverage equal to one year’s salary.

+ **Pet Care Perks:** Generous pet care discounts and VIP programs.

+ **Advisory Services:** Student loan advisory services, tools, and resources.

+ **Legal Resources:** Access to legal resources for common legal services.

+ **Transfer Opportunities:** Nationwide hospital transfer opportunities.

Ready to join our leadership team? Apply today! We look forward to hearing from you soon.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com