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Job summary:

Under policy direction from the Hospital Manager and Technical Supervisor with support of and input from the Medical Director, the Assistant Technical Supervisor performs a wide range of difficult to complex administrative activities related to hospitals providing quality patient care and excellent client service, marketing and promotion of services, and discretionary activities, that serve to support effective business operations.

Knowledge, Skills and Abilities:

• Customer service • Human resource skill • Goal oriented • Good communication skills, both written and oral.

• Ability to plan, organize and effectively present ideas and concepts.

• Ability to take information obtained from clients, staff, and other sources, discern that which is credible and assess the hospital and its operation objectively.

• Must be able to handle multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.

• Must have strong medical skills.

Education and Experience:

• High School Diploma

• Practice experience of at least 2 years as either a Veterinary Assistant or Veterinary Technician preferred

Duties:

The following is a list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed. Job Functions and Job

Responsibilities include overseeing that the following occur within the hospitals.

Staff Management - Technical Staff:

• Assist with training, education, developing of staff.

• Directing traffic in hospital, i.e., patient care, treatments and staff duties on a daily basis.

• Supervise staff to assure that each job is being effectively handled

• Assist with employee policy enforcement

• Monitor employee competence and effectiveness.

Patient Management:

• Oversee process of patient admitting, hospitalization and discharging.

• Responsible for administration, delegation and completion of veterinarian’s medical orders.

• Mentor (work with) technical staff in nursing care, radiology, anesthesia, surgery, dentistry, laboratory and pharmacy ensuring that staff is trained and following VCA standards of quality medical care.

• Ensure that all patient medical and surgical records are complete and accurate.

Client Management:

• Oversees training of all staff in accordance to the principals of the VCA Mission Statement, Three Steps Of Service and VCA Standards of Client Service and that the above is known and practiced by all.

• Oversee client flow to insure that clients and patients are seen and treated in a professional, timely and competent manner.

Office Management:

• Modify and update systems and procedures wherever needed to better serve clients, patients, the practice and employees, i.e., modify schedules for the most productive use of time.

• Perform transaction corrections.

Production Management:

• Motivate technical staff.

Marketing Management:

• Ensure that the hospital staff utilizes the VCA marketing tools and materials.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com