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Summary

Signature Healthcare is Southeastern Massachusetts’ premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.

Under the leadership of the President of Signature Medical Group participates in long-range planning, development of ambulatory goals, strategic plans and objectives, as well as personnel, resources, and equipment needs and decisions. Collaborate with Department Chiefs and operational leadership on improving ambulatory quality of care and patient safety, including initiatives related to performance in Value Based Care contracts. Works collaboratively with Director of Nursing SMG on clinical processes and standards that support quality within the Ambulatory clinics.

Make formal presentations to various senior level audiences. Lead and participate in cross-functional workgroups and committees. Prepares and leads Quality Committee meetings. Identify workflow process/performance improvement opportunities and solutions; share best practices across departments.

Leads and coordinates enterprise-wide efforts to ensure that performance improvement programs are developed and managed using a data driven focus that sets priorities for improvements aligned to ongoing strategic imperatives.

Provide analytic and quality improvement support to ambulatory leadership that includes: observation, data collection, monitoring, solutions and reporting. Work collaboratively with IT teams to support ambulatory systems, including selecting tools, system implementation and optimization, training and support.

Work closely with the Patient Experience data to assist with complaint management, identify trends and collaborate on objectives across the medical group. Develop policies/procedures related to quality SMG ambulatory services.

Registered Nurse license required. Bachelor’s degree in healthcare administration, nursing, or a related field required. Master’s in Business Health Administration or related field preferred.

Requires a minimum of 5-7 years in a hospital or healthcare setting with prior experience in clinical quality or managed care departments. Proven experience in ambulatory care settings, with a focus on quality improvement and patient safety.