• Inside Sales Agent

    Refloor (Troy, MI)


    Inside Sales Agent

     

    Job Type: Full Time

     

    Hourly Pay: $15.00 + incentives

     

    Est. Annual Income: $60,000 - $100,000

     

    Schedule: Monday - Friday, 10:00am - 6:00pm

     

    Who We Are

     

    Refloor is America’s fastest-growing flooring company—and it’s all thanks to incredible individuals like YOU. Our success is driven by passionate, goal-oriented team members who help us deliver unbeatable customer experiences and continue to grow nationwide. We value teamwork, continuous learning, and a relentless focus on excellence. If you’re ready to join a company that’s moving fast and rewarding success, let’s talk!

     

    About the Role

     

    As an Inside Sales Agent, your primary focus will be to generate additional revenue by closing pending sales opportunities and reducing cancellations of recently sold customers. You're often the last Refloor representative a customer speaks with, making your role essential in ensuring a positive final impression and gathering valuable feedback to support continuous improvement.

     

    While this position is part of the Sales team, you’ll also collaborate with our Marketing and Operations departments as part of your day-to-day responsibilities. The ideal candidate is data-driven, customer-focused, and committed to achieving team and company goals.

    Major Responsibilities:

    + Follow up on open sales opportunities to close deals and drive revenue growth

    + Monitor, review, and follow up on all customer cancellations with a focus on understanding concerns and finding solutions to retain their business

    + Clearly present pricing, financing options, and current promotional offers

    + Finalize sales by securing customer agreements and completing all necessary documentation

    + Keep detailed records and updates in Salesforce

    + Participate in weekly sales training and coaching sessions

    + Consistently hit weekly and monthly sales targets and KPIs

    Qualifications:

    + 1 - 3 years of over-the-phone / virtual sales experience preferred.

    + Excellent verbal and written communication skills.

    + Basic math and computer proficiency.

    + Experience with Salesforce & Microsoft Office (Word, Excel, PowerPoint, etc.)

    What Refloor Offers:

    + No cold calling! All conversations are with warm leads.

    + The ability to earn uncapped incentive pay with accelerators

    + Get paid every Friday

    + Medical, dental, vision insurance

    + Life insurance

    + Pet insurance

    + 401(k) program