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*Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.*

*To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences*

Peckham Inc. - Senior Vice President of Custodial Services

PECKHAM OVERVIEW

Peckham is a mission-driven, award-winning social enterprise where we strive to provide world-class vocational rehabilitation to persons with disabilities and/or barriers to employment, while providing excellent products and services to a diverse range of customers. One of Peckham’s core values is “People matter to us – A WHOLE LOT”, demonstrating our commitment to our people and the communities we serve. We strive to be people-centered in all we do.

SUMMARY

The Senior Vice President of the Custodial Services Division plays a pivotal role in driving operational excellence, mission impact, client satisfaction, fiscal stewardship and growth across our diverse range of clients across many locations, including State, Federal, and commercial properties. This position will lead employees in delivering best-in-class customer service solutions through state-of-the-art cleaning practices, ensuring adherence to service level agreements (SLAs) while continuously improving operational efficiency.

A key aspect of this role is maintaining balance, as the SVP will also provide leadership and strategic direction needed to support an inclusive, mission focused environment for our team members while promoting exceptional custodial services for our customers. Additionally, the SVP will develop and implement change management strategies that enhance operational efficiency and guide the division through transitions, process improvements, and organizational changes. Using collaboration skills, this role will work with various support functions such as Business Development, Human Services, and Human Resources to provide meaningful employment opportunities and vocational rehabilitation within the Custodial Services line of business.

MAIN DUTIES AND RESPONSIBILITIES include the following:

Mission Alignment and Impact

+ Champion and drive quality employment opportunities that offer truly meaningful experiences for team members, particularly those facing barriers to employment, empowering them to develop their skills and achieve their goals.

+ Cultivate an environment and culture that maximizes employee potential, fostering a workforce committed to excellence and high achievement.

Strategic Leadership & Operational Excellence

+ Develop and execute the division's vision and strategic plan aligned with corporate strategies, objectives and key results.

+ Monitor and measure the impact of custodial services operations, regularly assessing performance to ensure that outcomes align with organizational goals and objectives.

+ Drive initiatives to expand service offerings, enhance customer relationships and business expansion.

+ Champion a culture of continuous learning and development while providing mentorship, coaching, and professional development opportunities for employees.

+ Build, develop and lead high-performing teams.

+ Employ state of the art cleaning practices, while adhering to the highest quality standards and achievement of performance metrics that exceed customers’ expectations.

+ Manage forecasting, budgeting, pricing, and financial performance of the division. Implement cost-effective measures while maximizing profitability.

+ Identify, assess, and proactively mitigate risks associated with operational decisions utilizing risk management strategies to ensure mission outcomes.

+ Continuous Improvement and Innovation:

+ Develop and drive continuous improvement initiatives utilizing strong creativity, problem-solving, and industry best practices.

+ Leverage a human-centered approach ensuring that decisions enhance operational efficiency while prioritizing the well-being and impact on employees and customers.

+ Champion the adoption of cutting-edge cleaning solutions and technologies.

+ Foster a culture of continuous improvement and innovation.

Customer Engagement and Relationship Management:

+ Cultivate and manage collaborative relationships that promote business growth with key internal and external stakeholders.

OTHER DUTIES AND RESPONSIBILITIES

+ Advance Peckham’s vision, values, and services to all customers and stakeholders.

+ Assist in maintaining organization wide quality standards.

+ Maintain a safe and clean work environment.

+ Other duties as requested and/or assigned.

SUPERVISORY RESPONSIBILITIES

+ This job has direct supervisory responsibilities, with an overall scope of several locations in Lansing, Flint, and Grand Rapids Michigan. This role is responsible for developing a unified division that reflects Peckham’s culture and values and fosters an environment of inclusion and belonging.

MINIMUM QUALIFICATIONS

+ Bachelor’s Degree in Business Administration, Management, or related field.

+ Proven experience (7+ years) in a senior leadership role in a custodial or facilities management environment, or in a complex organization with progressively increasing leadership responsibilities; must be able to demonstrate a track record of driving collaborative operational excellence and customer satisfaction.

+ Strong business acumen with a deep understanding of contract management.

+ Excellent leadership and communication skills, with the ability to inspire and motivate teams toward achieving organizational goals.

+ Strategic thinker with the ability to develop and execute effective business strategies.

PREFERRED QUALIFICATIONS

+ Master’s degree preferred.

+ Human service experience working with persons with disabilities.

+ Experience working with government contracting in custodial services.

+ Certification in industry standards such as Building Service Contractors Association International (BSCAI), and Green Certification.

TRAVEL

+ This role provides direct leadership to several locations. The SVP must be able to travel to different locations to support staff, team members and to meet with customers, as needed.

+ Other travel may be required.

COMPETENCIES

Strong Business Acumen

Strategic and Analytical Thinking

Leading and Developing Teams

Strong Relationship Building

Effective Communication

Risk Management

Problem Solving

Inspiring Trust and Confidence

Process Development and Improvement

Change Management

WORK ENVIRONMENT

Work is generally preformed within an office or professional setting, including, but not limited to, banks, schools, and military installations. While performing the duties of this job, the employee is occasionally exposed to fumes, cleaning products, and varying temperatures. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER

EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATION FOR APPLYING NOTICE

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:

+ Click HERE (https://www.ilru.org/projects/cil-net/cil-center-and-association-directory) and you will be directed to the ILRU Directory to find an agency in your area that can assist you

+ Click HERE (https://www.careeronestop.org/LocalHelp/AmericanJobCenters/american-job-centers.aspx) and you will be directed to the American Jobs Center (AJC) finder to locate a center near you

+ Email us at [email protected]

+ Call us at (517) 316-4000

+ Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)

Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Business Line:

Custodial Services

Location:

Lansing, MI

Worker Sub-Type:

Staff Member