• Patient Service Representative

    Hunterdon Health Care System (Lambertville, NJ)


    Position Summary

    Provides a high level of customer service to patients ensuring smooth, efficient non-clinical care. This role encompasses a broad range of administrative and patient-facing responsibilities, contributing to a positive and supportive environment for our patients and staff.

    Primary Position Responsibilities

    1. Rev Cycle, Insurance Eligibility and Payments – Verify insurance eligibility and process payments paperwork accurately.

    2. Registration and Checkout – Efficiently register patients ensuring accurate and complete information. Process patient checkouts including scheduling follow-up appointments and collecting copays.

    3. Scheduling – Schedule and manage patient appointments across multiple specialties, optimizing schedules. Handle appointment confirmations and reschedule as needed.

    4. Electronic Health Record – Accurately input and update patient information within the EHR system. Ensure compliance with HIPPA and other relevant regulations.

    5. General Office Duties – Answer and direct phone calls with professionalism and courtesy. Manage incoming and outgoing mail and faxes. Maintain organized patient records and office supplies. Assist with general office tasks as assigned.

    Qualifications

    Minimum Education:

    Required:

    High School Diploma or Equivalent

    Preferred:

    None

    Minimum Years of Experience (Amount, Type and Variation):

    Required:

    None

    Preferred:

    1-3 years experience in a Medical Office

    License, Registry or Certification:

    Required:

    None

    Knowledge, Skills and/or Abilities:

    Required:

    Excellent communication skills, detail oriented, multi-tasking skills, telephone etiquette

    Preferred:

    Knowledge of general office equipment