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As the initial point of contact for families entering the hospice process, the Registration Representative plays a crucial role in shaping the entire hospice experience. This position requires establishing trust and a sense of security, ensuring families feel supported and well-informed during a profoundly sensitive time. Navigating complex emotions with sensitivity and professionalism is essential in making families feel cared for and understood.

Our team is dedicated to providing the highest level of compassion and care to each patient and their family members throughout their journey with us. We understand the importance of getting this experience right the first time, every time.

Registration Representative Qualifications & Responsibilities:

+ 1+ year of experience in a sales, marketing or customer-facing role

+ Travel to homes and/or facilities to review and complete consent paperwork, initiating the admissions process for patients and their families.

+ The reporting office for this role is Green, Ohio, but the registration representative supports and travels throughout the Greater Cleveland market.

+ Prior healthcare, hospice or home health experience and/or knowledge preferred.

+ Excellent verbal and written communication skills

+ Prior experience in navigating and de-escalating conversations with a high level of emotional intelligence

+ Active Driver’s License, Vehicle Insurance & Reliable Personal Transportation

+ Maintaining a respectful, professional and comforting presence in all interactions

Registration Representative Schedule & Benefits:

+ Schedule: Monday to Friday, 11:00 AM - 7:30 PM

+ Health, Dental, Vision & 401K

+ Competitive Compensation

+ Set the industry bar for the standard of care.

+ Ability to grow into a variety of different roles inside our team and organization.

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